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Old 06-03-2018, 05:06 AM   #21
MattHelm21
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Contratulations on the new trailer and good luck with the work. I took a look at the Keystone web site Impact section and the 2018 Impact brochure. The problem you are facing is that it looks like Keystone has made a change or is in the process of making a change with the Patio 2.0 in including the steps. In the gallery section of the web site and in the brochure about half way down, you’ll find that the third section of the patio description which mentions the steps has been removed. Also in the gallery section of the web site, the image does not show the steps at all. However all is not lost. Refer whoever you are dealing with to the very bottom of the brochure and you will find the patio description is in full and does include mention of the steps. Good luck and enjoy the new rig.
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Old 06-03-2018, 06:21 AM   #22
Ramit
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Yes after I see what the dealer does, I will make another you tube video, I've posted the initial video to my personal page, although no followers the keywords will index with google and organically appear. I have not added the dealer in as a keyword YET, I will give them time to make it right, and what they did good and what they did bad will be up to the viewer.

The sent me a how did we do email, I let them know I will respond after I see what they do

Their guy wanted to reach into the duct and cut a hole in the duct and said he would put tape over it, to see if air was coming out.


Dealers depend on frustration and tiredness to get you out, I did NOT sign the introduction form saying I was satisfied, does it mean anything or not doubtful

Ill check the switch today possible it is the awning, I had the light on that night

I own business,the internet can be your friend or your enemy. Luckily its my friend.

Next week it will go to another dealer to fix the issues from the factory
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Old 06-03-2018, 06:24 AM   #23
JRTJH
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Not to "rain on the parade," but there's that little issue of the disclaimer in every RV brochure from every RV manufacturer:

"Product information is as accurate as possible as of the date of publication of this brochure. All features, floor plans, and specifications in this brochure are subject to change without notice."

Even if it is in the current brochure, Keystone may (note emphasis on "may") make changes without notice and it would take legal action to force them to honor a photo or a description in the brochure. It would become even more difficult if the brochure has been changed to remove the steps in 2 of 3 locations and now only shows them in one location. Keystone "may" (again emphasis) have eliminated the steps and the advertising department "may" have rewritten the brochure and failed to remove that last description that includes steps.....

Hopefully, Keystone will "do the right thing" and provide the steps, but arguing that "it's in the brochure, so you have to honor it" won't fly, based on that disclaimer. It's going to be an uphill battle to get the steps if they're missing, but maybe Keystone will provide them. If they do, it probably won't be because there's a photo in the brochure, but because of mention of promises or descriptions made by the selling dealer that they were included at the time of purchase. It's more about what the buyer was told he was buying and what he was led to expect, not what was shown in "an outdated brochure"....

Hopefully it'll all work out, but don't put all your eggs in the "brochure says" basket. That disclaimer will break every eggshell with one finger pointed at the bottom of the brochure......
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Old 06-03-2018, 06:38 AM   #24
Ramit
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Image does not show the steps correct although the swinging exit door is closed and they may not be on, in theory how would you get off the ramp, that picture they are very close to the ground, in reality or mine I'm a good distance off the ground.

As far as wording I don't see the wording I don't see that.
If that was the case my point would be than why wasn't I made aware before during or upon delivery, even though we specifically ordered that.


We are going to a local spot about 30 minutes away, than next Ocala National Forest hopefully the SxS is allowed there, as that changes as they make improvements to the facilities.
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Old 06-03-2018, 06:51 AM   #25
Ramit
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Less on the brochure and More on the Ordered system we paid extra for, either they installed the wrong or cheaper system, or the dealer ordered the wrong or installed a cheaper one.

If they don't do what is right, not like I will go to court, social media and this forum pops up every time I type in 2019 Keystone Impact 332, that will index and show others.

I need to keep putting those keywords every time

We found steps last night for $350

As far as the Ducted A/C issue when I contacted keystone they said there is no way it doesn't work. But they gave me dealers who can Repair and the purchased dealer was not on the list.

My biggest thing is the ducted A/C and making sure there is no damage as to why I have different tires on one side where the wires were hanging.

The servicing dealer sells Keystone products but does not carry the TT Toy hauler so there wont be any animosity there, they were the first dealer we went to.
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Old 06-07-2018, 08:21 AM   #26
wifi_guy
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Quote:
Originally Posted by Ramit View Post
This is my first Toy Hauler I bought, And that I ordered to be built how I wanted it.

I ordered it with the 2 Ducted Air Conditioners.
But they can't figure out how to make the Ducted A/C work.

Ramp Patio 2.0 with Steps, but they have NO idea where the steps are, you have to jump off the back, or climb up. Brochure shows steps and says Steps come with the package but NO steps. Waiting on a final" resolution
"
Only other issue is it has 3 of the same tires and 1 off tire, same load range just different brand and tread pattern. No idea.
Has 1 switch by door no one knows what it does, was told they put switches in that do nothing. -OK

Also was told they don't include the sewer hose that's extra.

Was told Spare tire is extra but we found it after 5 minutes of searching, under the TT.
Might be all common things that happen.

https://youtu.be/D0QuS6bzIe4

Hopefully the video works.
Again first RV so I called something what they weren't.
The dealer worked out a good price on the unit, we were satisfied with the price vs Ordered options.
Congrats on the new purchase! Sorry to hear you have had a few issues... The switch that you can't figure out what it does, sorry if you figured this one out already, I'll admit I have not read all the responses yet. BUT, does your camper have a motion light below or around the front awning area? It's most likely that.

Regarding the sewer hose, eh. Our 2018 Fuzion didn't come with one either. The stock hoses they give you are a joke anyway. Go find a nice one yourself. I mounted some PVC to the bottom of the trailer to store mine in. Worked well. If I remember, I'll post some pictures of it.

Regarding the one tire being different AND the brake wires hanging down, did this trailer have a blown tire? I know it's new, but that seems odd it would have 1 tire that is different AND wires hanging down.

No other damage underneath is there?
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Old 06-07-2018, 08:53 AM   #27
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AZChoco

Quote:
Originally Posted by Ramit View Post
This is my first Toy Hauler I bought, And that I ordered to be built how I wanted it.

I ordered it with the 2 Ducted Air Conditioners.
But they can't figure out how to make the Ducted A/C work.

Ramp Patio 2.0 with Steps, but they have NO idea where the steps are, you have to jump off the back, or climb up. Brochure shows steps and says Steps come with the package but NO steps. Waiting on a final" resolution
"
Only other issue is it has 3 of the same tires and 1 off tire, same load range just different brand and tread pattern. No idea.
Has 1 switch by door no one knows what it does, was told they put switches in that do nothing. -OK

Also was told they don't include the sewer hose that's extra.

Was told Spare tire is extra but we found it after 5 minutes of searching, under the TT.
Might be all common things that happen.

https://youtu.be/D0QuS6bzIe4

Hopefully the video works.
Again first RV so I called something what they weren't.
The dealer worked out a good price on the unit, we were satisfied with the price vs Ordered options.
I have a 2016 Keystone Alpine that has the dual 15K a/c's feeding a common ductwork. The thermostat has dual zones, one for the bedroom and bathroom and one for the kitchen, dinning area and livingroom. I thought we would be in hog heaven...wrong.
The bedroom would get freezing and the livingroom/kitchen area only so so.
No one at Camping world could help me out. I finally had to separate the zones by blocking the ducts with foam. This helped a lot. Factory was helpless too. Scratch your head on that when their designing engineers had no solution either!
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Old 06-07-2018, 09:11 AM   #28
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"Next, look at the tongue weight on that trailer and the gvw; 14k gvw; tongue weight 1560 minimum (will be more like 1800-2000 fully loaded)."


Ramit - I was off in the above statement. I added the weights from the Keystone website in my head and somehow came up with 14k instead of 13k - the joys of getting senile

The 1560 is 12% of the 13k gvw which is the least I would think you would want on the hitch (fully loaded) but probably doable (depending on how it tows loaded). At that minimum weight it only leaves you about 900 lbs. for people and stuff before exceeding the payload. With a toyhauler, the toys and all the paraphernalia associated with them that you will want to carry it will probably be difficult to stay within that number - I could be wrong but it is SO easy to have so much required "stuff" that 1000 lbs. would be EASY to hit - especially when including people. Just keep an eye on those weights (scale).


Yes, the Equalizer maxes at 14k as far as I know and 1400 on the bars. I am not familiar with the Blue Ox but if they give you higher alternatives sounds like that's the way to go. As I mentioned, something is wrong with the setup by looking at the pic. When I went to the HD truck I had to get an extended shank for my Equalizer because my trailer sat with the nose in the air. The truck did not squat like yours, but the shank was definitely too short. You may have that issue as well.


As far as the squat, I'm having a hard time figuring that out. It IS an HD truck as mine is. Mine is gas and has a payload of almost 3200 lbs. with about 1200 on the hitch. When hooking up without the WDH it barely drops (it sits tail high - no leveling kit and drops to just about level with trailer on) and looks nothing like yours. Reckon the leveling kit has transferred too much weight to the back causing the droop? Did the mod somehow change the dynamics of the OEM suspension and weaken it as far as towing ability (I can't imagine how)? That situation warrants additional research and inspection. Hope you can get that fixed.

I also hope you get the stairs. Sounds like you are about to go through the dreaded "do I have a good dealer or not" scenario. I wish you luck on that and getting the AC problem resolved.
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Old 06-07-2018, 09:32 AM   #29
whcarr
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I have a 2017 371 with two airs, to make the ducted outlets work you have to restrict the vents on the aircondionr face plate. Even then its pretty weak. Mine came with the rear steps, they take up so much storage room we no longer use them, just a small step stool. Good luck dealing with keystone, we have had lots of issues and it's been a bad experience, but we really like our unit and it sounds like all manufactureds are just as bad.
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Old 06-07-2018, 11:47 AM   #30
Android998
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Hey Man,

Great looking Impact! I bought a slightly used 2015 Impact 260 in 2016 and love it. While I didn't really have any of the issues you reported as I didn't buy mine brand new I have had a few of things..

Right out of the gate I was wondering if I had the wrong tow vehicle. I have a 2016 Toyota Tundra that I purchased as I knew my Tacoma would not haul a toy hauler at all. So when searching I was looking at Toy Haulers that were "half ton towable". The minute I left Camping World and headed home on the highway and got up to speed I could tell something wasn't right. My truck looked a lot like yours (squatted way too low in the back). I found that the hitch was not properly adjusted from Camping World. I got it home and read all of the instructions and re-adjusted the hitch and it was much better. I ended up adding air springs to the rear as well and then re-adjusted the hitch again to take into account the air springs. Between the two it's almost perfect in towing now. Only had one pucker moment in the 2.5 seasons I've had with it now and that was crossing the Columbia River into Washington and was blown most of the way into the next lane by a wind gust. But a quick grab of the trailer brakes took care of the way that happened as a result of that. I think that's just the nature of a tall vehicle like that.

In terms of actual issues with the trailer itself.

I had a bubble form under the vinyl in the garage area at the rear of the RV. We happen to live close to the Keystone dealer who sold this unit new (Curtis Trailers in Portland, OR) and even though the unit was not under warranty anymore from Keystone they peeled up the floor and re-glued it down securely at no cost to us.

I had to have the fridge replaced. Luckily the fridge came with a two year warranty from the fridge manufacturer and Curtis Trailers replaced it at the same time they did the floor work.

I had another small leak and had to re-caulk the vent for the range hood. Hasn't leaked since re-caulking.

I had to replace the inverter/charger in the power panel as the AC/DC converter died and was no longer charging the DC system or batteries. I had purchased the Good Sam extended service plan when I purchased the trailer. So I called up Camping World who was not going to be able to get me in for 2 months to look at it so I finally convinced them to just let me buy the part (I didn't want to go July and August without being able to use the electronics) and then I would return the bad part and they would refund me and charge it to the warranty. So I did the work in replacing it myself, it was pretty easy.

Biggest issue to date, and a costly lesson for me... Pay attention to your roof caulking. My front cap developed a leak last winter when the caulking seperated along the trim between the front cap and the side wall. It started right in the corner where the cap meets the trim from the roof and the wall on the curb-side of the trailer (think just up from where the gutter ends in the front). Small leak turned into a larger leak before I realized it, as it was winter and I wasn't in and out of the trailer all the time. Now I have a floor replair project for next winter and some delamination of the fiberglass front. When I found the issue it happened to be a decent weekend and so I quickly caulked it and then inspected. I actually found the caulk was seperating on both sides of the front cap in the same place so I re-caulked the front cap on both sides that weekend.

All in all I've been really happy with this Trailer. I'm a little concerned in what this floor replacement is going to look like this winter but once it's fixed it'll be good as new.

Enjoy!
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