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Old 06-02-2018, 02:45 PM   #11
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Join Date: May 2018
Location: Spring Hill
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2019 Keystone Impact 332

On the contract, it states the patio system, it doesn't stipulate the stairs as they said it comes with that system, and the literature clearly states that, it doesn't even look like the one I ordered for it. Looks like a generic one.



So they could get swirly and not give them to me even though the brochure and the sales man clearly said about the patio system and the great features.

All comes down to the integrity of the dealer and the Manufacture.

Basically after the sale they can careless.

I called another dealer who is going to do the warranty work on our 2 day old unit and connect the duct work for the A/C, that's 3 weeks away before they can get me in.
Also said they would do the PDI that should have been done, as the place we bought it, should have noticed these things plus others which I can live with, but its brand new I shouldn't have these issues.

The purchasing dealer said I had to bring it back as they needed Keystone to agree to the warranty work

I would think since it didn't work on delivery they could have fixed it without the warranty but for the PDI- or even warranty, its only hours old

A/C is important, the bedroom and bathroom's are like an oven.

The brake wires are hanging close to the ground laying on the tire, I zip tied them away from the tire

I know when I looked for one of these I seen very few videos, I will post many to my you tube channels, hopefully all positive, but that is up to the dealer and manufacture.

Scuffs suck but I didn't complain about little things, little scuffs, scratches, little imperfections, different tires, ghost light for a switch. crooked shaky TV.

I think the Blue OX sway-pro 1500 distribution hitch might need adjusting from their install, my truck has a bit of a sag.
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Old 06-02-2018, 04:03 PM   #12
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Originally Posted by Ramit View Post
I think the Blue OX sway-pro 1500 distribution hitch might need adjusting from their install, my truck has a bit of a sag.
Yep, that's a lot of sag. Do you have a leveling kit on the truck? Looks lifted. If so, you'll be hard pressed to get the rear up without airbags. Leveling and heavy tongue weights aren't a pleasant match. Nice trailer though! Congrats.

2017 Keystone Bullet 308BHS in Saddle.
2017 RAM 2500 Laramie Mega Cab 4x4 Hemi 6.4L
2008 GMC Yukon XL Denali (SOLD)
Hensley SwiftArrow Control Hitch with 1000 lb Spring Bars
Me, DW, (3) little DS's, and 1 rambunctious Boston Terrier

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Old 06-02-2018, 04:58 PM   #13
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The setup on the hitch/truck looks WAY out of whack.

As was mentioned, if you have a lift, depending on what kind (full lift/new springs etc. etc.), it probably compromised your towing ability. As OEM what is the payload on that truck....2400-2500 (look at the door placard)? You can probably decrease that by at least 10% due to the lift. Next, look at the tongue weight on that trailer and the gvw; 14k gvw; tongue weight 1560 minimum (will be more like 1800-2000 fully loaded).

From what I see in the pic the WDH hasn't even been set up. Look at the bars; hanging down as if they are transferring no weight. But, when they are set up properly you are going to be overloaded by anyway by everything I can surmise.

The fix? Get a different trailer or bigger truck! You need a VERY good WDH/sway control; I know nothing about the Blue Ox but do know the Equalizers are excellent....and you will need an excellent hitch with that setup.

I know the stairs seem like a big deal at the moment, but, to me, the trailer/truck combo and how it's setup up looks like a bigger concern. It goes to point out that the PDI, by the dealer, and the PDI (walk through) by the owner, to assure that everything is as it should be is paramount in making sure that you have an enjoyable purchase and ownership AND the dealer makes all the difference. Good luck getting it resolved....and I love the pup.
Danny & Susan wife of 51 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
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Old 06-02-2018, 07:18 PM   #14
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Rami you lucky keyston acknowledged you had dead beat dealer . They sound like my dealer holiday world like to sell but knows very little about repair , what going in the garage of your rv ?
2018 1 ton 4x4 c.c standard bed GMC Denali
2015 311 Impact toy hauler
2018 Milwaukee 8 FLRTU roadglide glide ultra
2003 24 ft partycraft pontoon boat 125 Mecury .
2018 800 Z force sport. 1970 JD crawler loader.
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Old 06-02-2018, 07:23 PM   #15
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Welcome to the Impact "family" I hope you get your issues straightened out. We have had only a couple of minor issues that our dealer took care of.
Andy & Iacie G.
2012 Passport 2650BH (sold)
2017 Impact 361
2017 F350 4x4 6.7 Powerstroke
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Old 06-02-2018, 07:28 PM   #16
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Front has the leveling kit installed. 1.5 inches.

Otherwise the truck is stock no actual suspension lift, 35" tires same all around, although as far as height was the same as Factory
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Old 06-02-2018, 07:53 PM   #17
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Definitely not getting a different trailer, that one is now 3 days old, and truck no time soon

That is a much lighter trailer than every dealer tried to sell us.
We stayed below all the recommended ratings

No actual Lift just a leveling kit, Yes my payload is just shy of 2500, I avoided 5th wheels for that very reason.

I may need air bags, but the Dist hitch seems to need adjusting, I contacted equalizer directly and they told me their hitch was not recommended for the max weight rating of the trailer @ 1560 lbs. They max out @ 1400, that's why I went with the OX.

Full loaded has the max tongue weight of 1560, everything is factory so they "should" have the weight correct and we are minus one option.

The sticker on the trailer was actually less than 1560.
I'll check tomorrow and see what it says on there I don't recall right now.

My truck is rated to pull, carry, haul, ccc more, but in no way did I want to come close to or above of Factory recommendations. Just because it can doesn't mean I have to or should

The stairs to me are a big deal being we ordered that particular trailer just for the ramp package or could have saved money otherwise, at this point its more principal.
Tell us before we got it hey we FD up and ordered the wrong package here is a Pizza and coupons for some accessories at our store

The big deal is the A/C issue.
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Old 06-02-2018, 10:10 PM   #18
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Possible blown tire and brake lines hanging down. I imagine you checked underneath real well incase there was other damage.
Also I'd take that setup to a scale and see what everything weighs.
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Old 06-03-2018, 02:37 AM   #19
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I concur with most everything said so far. It would be my opinion that you do have enough truck (not by a lot), however, you will need to lower the ball on your hitch. As Danny and a couple others mentioned, your truck is WAY out of whack level-wise. The company you bought your hitch from (Blue OX) should be able to fix you up on a different hitch with the ball about 6" or so lower than what you have. DO NOT give up on the stair issue. You don't need any coupons, nor do you need any pizza. And as KSH said, look mighty close underneath where the blowout took place and inspect for further damage.
No, you will not look back on this one day and laugh. I hope instead you will take to social media and report your happening, both good and bad, about this dealer. They are surely deserving of your wrath.
Jim in Memphis
Wife of 47 years is Brenda
2019 F450 6.7 Powerstroke
2017 Mobile Suites
21K Demco auto-slider
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Old 06-03-2018, 03:26 AM   #20
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I'm curious what dealer you got it from. Here's why:
1. Sounds like there was no PDI (pre-delivery inspection) by them or with you. That is unconscionable.
2. They should have a competent service department to get your AC going. It's not rocket science.
3. They should be fighting with Keystone to get the steps or an explanation as to why they are not there. That is their job in all this.
4. If there was a blow out as suspected by comments above, then it is their responsibility to file a claim on it and return it to new condition before it leaves the lot. There is NO way for them to skirt this issue.
5. The lights by the door, if in a series of 3, are left to right, kitchen, bedroom, and awning. The awning has to be out to see them.


Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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