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10-31-2016, 02:41 PM
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#1
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Senior Member
Join Date: Oct 2016
Location: Sherman
Posts: 326
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NewAlpine 3401RS
Well we went to pick up our new Alpine 3401RS today. The dealer was supposed to install a Splendede washer and dryer. The washer did not arrive until late morning so we were given $20.00 for lunch and left for about two hours.
When we returned we sensed that there may be a problem but after another 30 minutes we were escorted back to do our walk through.
All was good until I went to the bedroom and discovered that the door to the W/D compartment was not installed and the dryer was hanging over the front of the washer about two inches. The compartment for W/D was not deep enough to install the dryer on top of the washer because of the slope of the wall in the back of the compartment. I cannot believe Alpine let this slip.
After getting my blood pressure somewhat under control I ask what the plan was. The dealer service manager called Alpine and their response was that they would over night the parts to bump out the compartment front which will allegedly allow enough room for the installation.
I have serious doubts as to the quality of the finished product and got assurances that if I am not satisfied I do not have to accept the deal.
__________________
2017 Alpine 3401RS,Titan Disc brakes,Morryde SRE 4000, 2016 Ram 3500HD Laramie SRW,LWB,4X4, Aisin transmission
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10-31-2016, 03:09 PM
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#2
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,669
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Re: NewAlpine 3401RS (almost)
Be sure to document the dealer's, and Alpine's, commitments to you in writing. I don't know where you are in the purchasing phase but if you've already signed on the dotted line you could face problems if they either don't do what they say, or what they do doesn't work.
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10-31-2016, 03:36 PM
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#3
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Senior Member
Join Date: Oct 2016
Location: Sherman
Posts: 326
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Re: NewAlpine 3401RS (almost)
The GM has stopped funding pending my approval. I really hope we can work it out but if not it's on to plan B.
__________________
2017 Alpine 3401RS,Titan Disc brakes,Morryde SRE 4000, 2016 Ram 3500HD Laramie SRW,LWB,4X4, Aisin transmission
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11-02-2016, 04:22 PM
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#4
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Senior Member
Join Date: Oct 2016
Location: Sherman
Posts: 326
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Re: NewAlpine 3401RS (almost)
I received a call from the dealer today. Alpine shipped some materials to them over night and the Alpine Rep looked at the w/d closet and confirmed the problem. The dealer is going to rebuild the compartment so that it is deeper. The Alpine Rep said that Alpine will be making a kit available to elevate this issue in the future.
I expect to pick the unit up on Friday I just hope they surprise me and do a good job.
__________________
2017 Alpine 3401RS,Titan Disc brakes,Morryde SRE 4000, 2016 Ram 3500HD Laramie SRW,LWB,4X4, Aisin transmission
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11-04-2016, 12:24 PM
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#5
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Senior Member
Join Date: Oct 2016
Location: Sherman
Posts: 326
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Re: NewAlpine 3401RS (almost)
__________________
2017 Alpine 3401RS,Titan Disc brakes,Morryde SRE 4000, 2016 Ram 3500HD Laramie SRW,LWB,4X4, Aisin transmission
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11-04-2016, 01:23 PM
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#6
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,979
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Re: NewAlpine 3401RS (almost)
It looks great in the pictures !!! Congratulations on your new Alpine !!!
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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11-04-2016, 01:47 PM
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#7
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,669
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Re: NewAlpine 3401RS (almost)
That DOES look great!! Congratulations and I'm happy that they "did it right" for you.
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11-04-2016, 03:05 PM
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#8
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Senior Member
Join Date: Feb 2014
Location: NJ
Posts: 311
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Re: NewAlpine 3401RS (almost)
Nice rig! Congrats! 
__________________
2014 F250 SWD 6.7 CC
2014 Alpine 3500RE
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11-05-2016, 04:01 AM
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#9
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,327
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Re: NewAlpine 3401RS (almost)
What they ^^^^ said! And since we as members normally bash the bad guys in our RV experiences by "naming names" it also seems fair that you should "name names" when the experience is good. I see smiles all around so let's have it: Who are these people? And welcome to the forum also! 
__________________
Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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11-05-2016, 06:21 PM
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#10
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Member
Join Date: Oct 2016
Location: Doylestown
Posts: 49
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Re: NewAlpine 3401RS (almost)
Very nice indeed!
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11-06-2016, 06:08 AM
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#11
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Senior Member
Join Date: Oct 2016
Location: Sherman
Posts: 326
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Re: NewAlpine 3401RS (almost)
The dealer is Holiday World in Dallas.
__________________
2017 Alpine 3401RS,Titan Disc brakes,Morryde SRE 4000, 2016 Ram 3500HD Laramie SRW,LWB,4X4, Aisin transmission
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11-06-2016, 09:39 AM
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#12
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Site Team | Emeritus
Join Date: Dec 2015
Location: Kansas City
Posts: 3,878
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Re: NewAlpine 3401RS
Congrats. Very nice rig.
Chip Bruce, RPh
Kansas City, MO
2016 Fuzion Impact 312
2015 Chevrolet Silverado LTZ
WELL....THAT WAS FUN!
__________________
Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
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11-06-2016, 04:43 PM
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#13
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Senior Member
Join Date: Jul 2014
Location: Solomons
Posts: 3,874
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Re: NewAlpine 3401RS
Nice looking rig. Enjoy.
Sent from my iPad using Tapatalk
__________________
Tom
2019 Alpine 3651RL
2016 F350 CC DRW
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