Go Back   Keystone RV Forums > Keystone Fleet | Keystone RV Models > Travel Trailers
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 03-15-2018, 08:21 AM   #21
sourdough
Senior Member
 
Join Date: Feb 2014
Location: W. Texas
Posts: 4,472
If you can hold your hand on the vent, and that is not charring on the flooring then the situation isn't as dire as I originally thought. It may be just discoloration but you need to check the temps as previously described to be sure. Good luck.
__________________

__________________
Danny & Susan wife of 50 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Old 03-15-2018, 08:41 AM   #22
Nomadicchefs
Member
 
Join Date: Nov 2017
Location: Clarksburg
Posts: 60
Quote:
Originally Posted by JRTJH View Post
Have you asked the local RV center if they will service it if you pay for the repairs? If they say yes, you can then discuss with the furnace manufacturer and/or Keystone to get them to authorize you paying and them reimbursing you for the work.

Read your Keystone Owner's Manual warranty terms. In the manual you'll find this: "Should you encounter an issue affecting the use, value or safety of your RV while traveling, contact your selling dealer for assistance. Should you need to locate an Authorized Keystone Service Center, a dealer locator can be found at www.Keystonerv.com or by contacting Keystone Owner Relations Monday-Friday 9am – 4pm Eastern time at 866-425-4369."

If you are not near your selling dealership, contact Keystone at the number above and explain the situation. They should have a means to help you resolve this issue.

The bottom line (I think) is summed up in the Owner's Manual with this statement: "If the dealer is unable to correct any covered defects that you believe substantially impairs the value, use or safety of your recreational vehicle, you must, to the extent permitted by law, notify Keystone directly of the failure to successfully repair the defect(s) so that Keystone can become directly involved for the purpose of performing a successful repair to the identified defect(s)."

This problem, at least in your opinion, substantially impairs the safety of your RV. So, by the terms of the warranty, you are "required" to notify Keystone directly of the dealer's failure to repair the defect. Even if the dealer is too far away to work on the RV, you still need to notify Keystone.

The last thing you need is to have the RV "burn to the ground" while you're complaining about the problem on this forum and the dealer/Keystone have no idea it's happening. Be pro-active, notify Keystone with a phone call, followed by an email (for documentation) explaining your understanding of what was discussed in the phone call. Maybe they have a means to help you that you're not yet aware of.....
Thanks, I have contacted both my dealer and Keystone. I left multiple phone messages for Keystone and have yet to be called back for a different issue from months ago. Email is apparently their choice of correspondence. However, thank you for the info and phone numbers.
__________________

Nomadicchefs is offline   Reply With Quote
Old 03-15-2018, 01:38 PM   #23
Nomadicchefs
Member
 
Join Date: Nov 2017
Location: Clarksburg
Posts: 60
Quote:
Originally Posted by sourdough View Post
If you can hold your hand on the vent, and that is not charring on the flooring then the situation isn't as dire as I originally thought. It may be just discoloration but you need to check the temps as previously described to be sure. Good luck.
I got a temp gun, the register cover came in at 174.3 degrees, the temp of the ducting inside the vent is 178.4 degrees. The next vent in line measured at 102.9 degrees. I contacted both Keystone and my dealer. Keystone told me to contact my dealer, and the dealer has not returned my calls or emails. It doesn't make any sense for this one vent to be so incredibly hot. The duct is not blocked, pinched, etc elsewhere in the camper.
Nomadicchefs is offline   Reply With Quote
Old 03-15-2018, 02:18 PM   #24
Nomadicchefs
Member
 
Join Date: Nov 2017
Location: Clarksburg
Posts: 60
I got the vent covers out and have taken pictures. As you can see, the wooden flooring is untouched, it's just the top linoleum that touches the edges of the metal vent that are discolored. Snaked the entire ducting, there are no blockages or debris. The only thing I can think of is that this vent is nearest to the furnace, with approximately 3 feet of ducting between them, if that. I've contacted everyone I can in regards to this issue. Because I've had no response from my dealer or dealers nearby, this is why I turned to the forum for help from more experienced campers.
Attached Thumbnails
Click image for larger version

Name:	20180315_181111.jpg
Views:	53
Size:	208.5 KB
ID:	15647   Click image for larger version

Name:	20180315_181118.jpg
Views:	52
Size:	266.7 KB
ID:	15648   Click image for larger version

Name:	20180315_180734.jpg
Views:	52
Size:	244.3 KB
ID:	15649  
Nomadicchefs is offline   Reply With Quote
Old 03-15-2018, 02:21 PM   #25
Steveo57
Senior Member
 
Join Date: Dec 2017
Location: Lisbon
Posts: 100
That does seem pretty high. Almost seems like there's a problem with airflow.

How old is your trailer? Could some ducting be blocked or maybe the fan has junk in it?

Sent from my Nexus 6P using Tapatalk
__________________
2018 Keystone Cougar 22RBS
2018 Ford F150 XLT SC
Steveo57 is offline   Reply With Quote
Old 03-15-2018, 02:29 PM   #26
ctbruce
Site Team
 
ctbruce's Avatar
 
Join Date: Dec 2015
Location: Kansas City
Posts: 2,284
The last time we had a high temp reported it registered like 140*. This is substantially higher.

Sent from my SM-N950U using Tapatalk
__________________

Chip Bruce, RPh
Kansas City, MO
2016 Impact 312
2017 Silverado 3500HD SRW
ctbruce is offline   Reply With Quote
Old 03-15-2018, 02:34 PM   #27
Ken / Claudia
Senior Member
 
Join Date: Nov 2012
Location: Gladstone,Ore
Posts: 1,919
Well we all need to guess, My guess is blocked duct work. Snaking the ducts? how did you do that they are flex and will rip if pushed on by a finger. You need to go under and look at the duct run, many are blocked partly by poor install. If you have a covered under side that needs removed to see anything. Did you actually speak with the service manager and if so what did he say. When I phone a business during open hours, I talk to someone.
__________________
2013 24RKSWE (27ft TT) Cougar 1/2 ton series
2002 Ford F350 4x4 CC 7.3 with aftermarket auto transmisson.
18ft 200hp jet boat.
Yellow Lab "Dacoda"
Retired Oregon State Police
Now a small town traffic cop
Ken / Claudia is offline   Reply With Quote
Old 03-15-2018, 02:34 PM   #28
Nomadicchefs
Member
 
Join Date: Nov 2017
Location: Clarksburg
Posts: 60
It's a 2018, we bought it and of summer last year. With neither Keystone nor my dealer offering any type of help, I'm at a loss of what to Do. I can tell you that the furnace is very hot to the touch, but imagine that's completely expected and normal. Aside from that, I don't know. The fan doesn't run loud or make odd noises. It is located under our cabinets. The return vent is clear with nothing near it, and I vacuumed around the furnace but there was nothing there to sweep up. Our camper was on sale being the last one, now I see why... It's disheartening to be helpless and clueless in a dangerous situation.
Nomadicchefs is offline   Reply With Quote
Old 03-15-2018, 02:39 PM   #29
Nomadicchefs
Member
 
Join Date: Nov 2017
Location: Clarksburg
Posts: 60
Quote:
Originally Posted by Ken / Claudia View Post
Well we all need to guess, My guess is blocked duct work. Snaking the ducts? how did you do that they are flex and will rip if pushed on by a finger. You need to go under and look at the duct run, many are blocked partly by poor install. If you have a covered under side that needs removed to see anything. Did you actually speak with the service manager and if so what did he say.
We have a little camera I used, these ducts aren't fragile, they are flexible but somewhat thick. The underbelly is enclosed, and I would like to have help from a pro rather than just myself while my husband is at work.As for speaking to someone, it's an automated service and I had to leave messages. I even tried sales thinking someone would answer if they thought they'd make a sale, but they ended up transferring me too. Just a worrisome situation.
Nomadicchefs is offline   Reply With Quote
Old 03-15-2018, 02:53 PM   #30
sourdough
Senior Member
 
Join Date: Feb 2014
Location: W. Texas
Posts: 4,472
We've touched on the "discoloration" around the edge of the vent. Is it discolored or burned? 174 degrees seems way too hot for the vent. For it to drop 72 degrees to the next vent is perplexing. Burned (and it looks burned) is more worrisome. It also looks like the edges of the metal from the duct is what is "burning" the edges of the linoleum next to it.

How is the trailer laid out? Is the furnace at one end and all the ducts in a line from there? Mine has the furnace in the middle and ducts running in different directions. None of them get much hotter than the others. How far is it from the first vent (approx. 3' away from the furnace box) and the next one? You've said you have checked for blockages but I'm wondering if there is something between the first vent and the second causing that 72 degree drop, which seems abnormal to me. If that was the case backing the hot air out of the front vent that might be the culprit. If the temps were equalized between the 2 (or more) vents it might fix this.
__________________

__________________
Danny & Susan wife of 50 years
2014 Ram 2500 6.4 4x4 CC
2014 Cougar High Country 319RLS
sourdough is offline   Reply With Quote
Reply

Tags
floor, vent

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3

All times are GMT -8. The time now is 11:54 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
This forum is owned and operated by Social Knowledge, LLC. It is not authorized or endorsed by the Keystone RV Company and is not affiliated with the Keystone RV Company or its related companies in any way. Keystone RV® is a registered trademark of the Keystone RV Company.