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Old 03-15-2018, 04:40 AM   #11
vampress_me
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1) I agree with everyone that first, see if you can use an electric heater temporarily until, this is settled.

2) if you are working oil and gas fields, is there a mechanic that would let you borrow (or come over and use themselves) an infrared thermometer. The diesel mechanics I know have one in their toolbox, so it’s an idea. If not, can you get Amazon to deliver a thermometer to your campground or the field office by you?

3) Can you start by sending your dealer pictures of what is going on? Like the picture you posted here. Our dealer let me send them photos of what our issues were to at least give them an idea of what was happening so our camper didn’t have to sit in their lot waiting for long and then could get in for the necessary work right away. Also, the photos may give them a larger sense of urgency to actually see the charring around the vent.

4) is the charred-looking area stiff and “crunchy” when you touch it? Does it smell burnt if you stick your nose by it? Or is it still pliable/ flexible like normal vinyl flooring? I’m just wondering (hoping) if it could be a discoloration from something else versus way too high temps from the vents. The edges of the vinyl still look whitish in the photo, not blackened like the top of the vinyl? So maybe there’s hope it’s not scorching and is just a bad discoloration?

5) mainly curiosity, but what was the temp registered by the meat thermometer?
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Old 03-15-2018, 04:46 AM   #12
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Is it actually scorching the floor frame or is it just discoloration of the linoleum? To scorch the floor would probably mean temps of 200+ degrees. Do you think it's getting that hot?

Maybe you could get a mobile RV technician to come out. Your dealer might be able to help track someone down who can come out.

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Old 03-15-2018, 04:53 AM   #13
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????
If that is scorching, what is happening where the hot air enters the duct work?? The furnace sits directly on the floor,
With a rectangular opening cut through the floor into the duct, I would be very worried about that location also.
I would also assume that that floor register gets too hot to touch when the furnace is running.
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Old 03-15-2018, 05:22 AM   #14
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I will assume that you are not the only RV around and there are other people who are doing the same thing you are. Is there a mobile RV tech that you could call and have come out and look at your furnace? Its definitely a dangerous situation and if its that hot at the register then its probably melted the flexible duct that connects it. I hope you at the least open up where your furnace is and look at the connections if possible.
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Old 03-15-2018, 05:50 AM   #15
Nomadicchefs
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Quote:
Originally Posted by vampress_me View Post
1) I agree with everyone that first, see if you can use an electric heater temporarily until, this is settled.

2) if you are working oil and gas fields, is there a mechanic that would let you borrow (or come over and use themselves) an infrared thermometer. The diesel mechanics I know have one in their toolbox, so it’s an idea. If not, can you get Amazon to deliver a thermometer to your campground or the field office by you?

3) Can you start by sending your dealer pictures of what is going on? Like the picture you posted here. Our dealer let me send them photos of what our issues were to at least give them an idea of what was happening so our camper didn’t have to sit in their lot waiting for long and then could get in for the necessary work right away. Also, the photos may give them a larger sense of urgency to actually see the charring around the vent.

4) is the charred-looking area stiff and “crunchy” when you touch it? Does it smell burnt if you stick your nose by it? Or is it still pliable/ flexible like normal vinyl flooring? I’m just wondering (hoping) if it could be a discoloration from something else versus way too high temps from the vents. The edges of the vinyl still look whitish in the photo, not blackened like the top of the vinyl? So maybe there’s hope it’s not scorching and is just a bad discoloration?

5) mainly curiosity, but what was the temp registered by the meat thermometer?
The lenolium is flexible, it's the only part that is discolored/charring. The subfloor beneath is still the same color plywood it's always been. No burning smells, etc. I'm going to ask the neighbor (welder) if he has a temp gun I can use. I'll try with the pictures to the dealer, but again, they're not getting great reviews from their customers.
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Old 03-15-2018, 05:54 AM   #16
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Originally Posted by Steveo57 View Post
Is it actually scorching the floor frame or is it just discoloration of the linoleum? To scorch the floor would probably mean temps of 200+ degrees. Do you think it's getting that hot?

Maybe you could get a mobile RV technician to come out. Your dealer might be able to help track someone down who can come out.

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So far, it's just the linoleum that's discolored, the actual wood beneath it is not dicolored at all. It's hot to the touch, but not enough to burn you if you stepped on the vent. We're young, it's our first camper, our only real home and I'm just trying to learn the ins and outs of what we could afford. Everything is new to me. Thanks for the help.
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Old 03-15-2018, 05:55 AM   #17
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Originally Posted by ken56 View Post
I will assume that you are not the only RV around and there are other people who are doing the same thing you are. Is there a mobile RV tech that you could call and have come out and look at your furnace? Its definitely a dangerous situation and if its that hot at the register then its probably melted the flexible duct that connects it. I hope you at the least open up where your furnace is and look at the connections if possible.
There is a mobile tech about an hour away I am calling today. Thetes an RV center nearby, but they will only service rv's purchased there.
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Old 03-15-2018, 06:00 AM   #18
Steveo57
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Another possibility is that the linoleum is discolored from moisture getting under it around the edges of the floor register. I've seen flooring turn dark due to leakage. Maybe it's getting wet from normal foot traffic or washing the floor?

If you can touch the register its definitely not hot enough to scorch or char anything.

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Old 03-15-2018, 06:02 AM   #19
Nomadicchefs
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Originally Posted by Steveo57 View Post
Another possibility is that the linoleum is discolored from moisture getting under it around the edges of the floor register. I've seen flooring turn dark due to leakage. Maybe it's getting wet from normal foot traffic or washing the floor?

If you can touch the register its definitely not hot enough to scorch or char anything.

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I don't do much wet swiffering but I guess maybe foot traffic is bringing the moisture. As for the register cover, yes I can touch it, not for lengthy periods of time, but it can be touched.
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Old 03-15-2018, 07:07 AM   #20
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Originally Posted by Nomadicchefs View Post
There is a mobile tech about an hour away I am calling today. Thetes an RV center nearby, but they will only service rv's purchased there.
Have you asked the local RV center if they will service it if you pay for the repairs? If they say yes, you can then discuss with the furnace manufacturer and/or Keystone to get them to authorize you paying and them reimbursing you for the work.

Read your Keystone Owner's Manual warranty terms. In the manual you'll find this: "Should you encounter an issue affecting the use, value or safety of your RV while traveling, contact your selling dealer for assistance. Should you need to locate an Authorized Keystone Service Center, a dealer locator can be found at www.Keystonerv.com or by contacting Keystone Owner Relations Monday-Friday 9am – 4pm Eastern time at 866-425-4369."

If you are not near your selling dealership, contact Keystone at the number above and explain the situation. They should have a means to help you resolve this issue.

The bottom line (I think) is summed up in the Owner's Manual with this statement: "If the dealer is unable to correct any covered defects that you believe substantially impairs the value, use or safety of your recreational vehicle, you must, to the extent permitted by law, notify Keystone directly of the failure to successfully repair the defect(s) so that Keystone can become directly involved for the purpose of performing a successful repair to the identified defect(s)."

This problem, at least in your opinion, substantially impairs the safety of your RV. So, by the terms of the warranty, you are "required" to notify Keystone directly of the dealer's failure to repair the defect. Even if the dealer is too far away to work on the RV, you still need to notify Keystone.

The last thing you need is to have the RV "burn to the ground" while you're complaining about the problem on this forum and the dealer/Keystone have no idea it's happening. Be pro-active, notify Keystone with a phone call, followed by an email (for documentation) explaining your understanding of what was discussed in the phone call. Maybe they have a means to help you that you're not yet aware of.....
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