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Old 06-20-2018, 01:37 PM   #1
Happy Dad
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Capital Grill Recall ?

Our dealer is telling us our delivery is being delayed due to a Capital Grill recall and it is illegal to ship the trailer while under recall.

They state the grill is currently being installed in wood and must now be installed in metal.

I've searched here and on google and can't find anything regarding this recall.

Anybody receive anything on this with your unit?
Hopefully the dealer is being honest and not just making excuses
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Old 06-20-2018, 02:20 PM   #2
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There is nothing listed on the Keystone website in the recalls section. While this doesn't mean that there is not a recall, it's not being publicized by Keystone.

That said, Capital Grills are a "4 star stainless grill" and all that I've seen run in the $1000+ category. I can't imagine Keystone installing that kind of grill in a Cougar, especially when they refuse to install range tops with a "sparker ignition system"... Maybe your dealer can explain further about the delay....

You can check for recalls on Keystone products here: https://www.keystonerv.com/owners/recalls/
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Old 06-20-2018, 02:30 PM   #3
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Yup, I've also checked the Keystone link through google and nothing. The 2019 Cougar 34TSB does indeed come with a Capital Stainless Grill as it's listed on the features when we ordered it.

I guess I will see when it finally shows up how it is installed. I just don't like to be lied to but I also want to be trusting. It's just weird as most manufacturer recalls are easily found online as soon as they are released.

Thanks for the reply.
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Old 06-20-2018, 02:32 PM   #4
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The deal sounds kind of fishy to me (sorry). You might just call Keystone with the info you have on your trailer and get their take on it. And John is right, I've not seen any $1000 grills installed on any regular RV I've seen. Maybe they make an "RV" model?

Plus, I would think that for them to have been mounted in wood previously, and all of a sudden they now have to be mounted in metal would have to be because a new law or ruling came into effect. If that was the case they would have know long before it was effective instead of shut down the assembly line and start removing grills to remove them from a wood enclosure then put them in metal??? That doesn't sound right.

Here's hoping there's just some sort of mixup and they get it straightened out quickly for you.
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Old 06-20-2018, 02:45 PM   #5
Happy Dad
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Quote:
Originally Posted by sourdough View Post
The deal sounds kind of fishy to me (sorry). You might just call Keystone with the info you have on your trailer and get their take on it. And John is right, I've not seen any $1000 grills installed on any regular RV I've seen. Maybe they make an "RV" model?

Plus, I would think that for them to have been mounted in wood previously, and all of a sudden they now have to be mounted in metal would have to be because a new law or ruling came into effect. If that was the case they would have know long before it was effective instead of shut down the assembly line and start removing grills to remove them from a wood enclosure then put them in metal??? That doesn't sound right.

Here's hoping there's just some sort of mixup and they get it straightened out quickly for you.
Looks like the 2018 models started coming with Capital Grills
https://www.google.com/search?q=capi...hrome&ie=UTF-8

Regardless, I hope you are right and it gets straightened out and we get our camper. If it is not in this weekend as promised after delays we may have to give Keystone a call.

Thanks for the reply.
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Old 06-20-2018, 03:01 PM   #6
sourdough
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Quote:
Originally Posted by Happy Dad View Post
Looks like the 2018 models started coming with Capital Grills
https://www.google.com/search?q=capi...hrome&ie=UTF-8

Regardless, I hope you are right and it gets straightened out and we get our camper. If it is not in this weekend as promised after delays we may have to give Keystone a call.

Thanks for the reply.
Hey, hey!! They are putting Capital grills on the Cougars. It doesn't look like any of the ones I saw on the Capital website, but here it is, and sounds pretty handy. Note the little folding wind wings like the ones that came on Coleman stoves 60 years ago.... Looks pretty nifty.

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Old 06-20-2018, 03:06 PM   #7
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Looks like it is set in a wood frame in that video. Will be interesting to see what ours looks like.

Thanks for finding and posting!
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Old 06-20-2018, 06:26 PM   #8
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my 2018 369bhs has a capital grill mounted in a wood frame. I have not heard of any recalls nor have I gotten anything in the mail.
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Old 06-22-2018, 02:14 PM   #9
Happy Dad
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Got a call today that the trailer came in today. They have their own PDI process to run it through so we plan on picking it up Monday. I'll definitely be interested in the grill placement.
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Old 06-27-2018, 07:25 AM   #10
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We have the capital grill in our 25RES Half Ton. It works good as long as the wind isn't blowing hard since the depth of the cabinet it is in is shallow and the wind gets up under it and its a PITA to clean. Other than that its pretty decent. Still prefer my Weber Q.
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