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Old 05-11-2019, 12:11 PM   #21
Frank G
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Sorry I tried to help, trying to deleat my previous post.
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Old 05-11-2019, 12:27 PM   #22
chuckster57
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If that thermostat switch isn’t tight against that last fin, then your losing heat transfer and the switch won’t “close”. I’m starting to think the fans not running is the main issue.
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Old 05-11-2019, 01:21 PM   #23
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They ended up charging me $180.00 for a diagnostic fee since they couldn’t find anything wrong with the fridge.
There's a chasm of difference between "We couldn't find anything wrong with the fridge because it always reached the correct temperatures for us," and "we couldn't get the fridge down to temperature but couldn't find what was causing it."

You don't get paid for failing to do the job you were tasked to do.

Yes, I would call the fridge manufacturer, stat.
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Old 05-11-2019, 01:39 PM   #24
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Switched it over to propane within 5 minutes the condenser fans came on and the inside temp dropped to 48. I think i’m getting somewhere. Still hasn’t been a full 24 hours. I’m thinking it will eventually pull down but am afraid it won’t catch up once we load it and have the doors open while we do. Will let you know tomorrow.
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Old 05-12-2019, 07:33 AM   #25
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So it’s been over 24 hours and it’s at 40. Granted that’s better than 50. In my last RV if set at maximum it would come down to 33, but it was a Dometic brand. It’s level, evap and condenser fans are all working. Why would they say it “worked” for them? We are taking a cooler with us on Monday for our couple day camping trip. If it continues to be an issue not sure who to call. Norcold, or Keystone.
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Old 05-12-2019, 07:43 AM   #26
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It sounds like your getting it figured out. Depending on date of purchase will determine who you should contact. in the first year of ownership the trailer manufacturer will "administer" the warranty process, after that the component maker needs to be dealt with directly.

Just a thought, if the refer is in a DARK EXTERIOR colored slide its going to have a hard time in the hot Arizona sun doing much better than 40 I think. Hope I'm wrong
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Old 05-12-2019, 07:59 AM   #27
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Thanks for the chain of who to call.....

The outside is off white so was the previous RV and it pulled down to 33
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Old 05-12-2019, 09:17 AM   #28
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Mine did that too the thermostat was set too high have you checked that
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Old 05-12-2019, 09:21 AM   #29
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The higher the number, the colder it should get according to the manual, but yes i’ve Tried it in both directions
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Old 05-12-2019, 10:23 AM   #30
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With what you've said I would be looking at the door seal now for the last 10 degrees.
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Old 05-12-2019, 01:23 PM   #31
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Door seals fine, as well as the center flap, did the "dollar bill test".
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Old 05-13-2019, 04:13 PM   #32
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Got to the campground all set up fridge nice and cold. All of s sudden it’s working after starting it last Friday, now Monday. Can’t believe it takes that many days for an empty fridge to start cooling. Maybe should have bought the 3121 with the standard compressor type fridge and an inverter.
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Old 05-13-2019, 05:14 PM   #33
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Clearly your unit is still problematic. My 2019, with stock nothing-special Dometic, cools down in a matter of a few hours.
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Old 05-13-2019, 05:58 PM   #34
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Maybe, but some people are saying their big 4 door Norcolds take 24-36 hours
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Old 05-15-2019, 08:34 AM   #35
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Another day and still at temp. Maybe this big babies do take a couple days to cool down. Probably why dealer said it’s working fine. Guess i’ll wait and see.
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Old 05-15-2019, 10:00 AM   #36
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Good deal!! How often and for how long the doors are open will have a profound effect of temp recovery.
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Old 05-15-2019, 11:59 AM   #37
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Only open long enough when stocking or taking an item out, but it’s keeping up. Just can’t figure out what it took so long to finally cool down
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Old 05-15-2019, 12:25 PM   #38
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Got it home, you’re right no curtesy wash. �� When I arrived home, I plugged it into to power at about 4pm, it is now 7:30 am freezer is working fine, but fridge is only at 52. I know they say it may take up to 24 hours for it to reach set temperature. But I choose this unit vs one that had a domestic (compressor type) vs an RV type with a inverter. Hopefully in the full 24 hour timeframe it will pull down, as we are scheduled for to couple day trip on Monday. If it don’t i’m Not sure I want to take it back to the dealership. They ended up charging me $180.00 for a diagnostic fee since they couldn’t find anything wrong with the fridge. Maybe i’ll try calling the factory. Any suggestions?
I heard its important for the camper to be level.
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Old 05-15-2019, 01:18 PM   #39
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Absolute first thing we do before start up
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Old 05-16-2019, 08:24 AM   #40
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I've seen where RV fridge have harder time cooling than a domestic home residential type. We have the latter and no issues. In fact when we evacuated for the hurricane a year and half ago, I put ice in the freezer and drove a 7.5hr trip which took more like 12/13. Ice in freezer was still 95% ice when we arrived. And I don't run the generator while we were driving.

I seen a video on YouTube in which a guy had a RV fridge issue similar to yours. The one he had, was the larger type with two removable vents on the side of the RV where the fridge resides. There was a airflow issue that was basically a factory defect. Remove those side covers and inspect. There should be maybe a fan back there and those vents need to allow airflow. Maybe someone else can be more detail on this.



Our front AC will freeze up if it's hot and humid outside (South Florida) and we are in and out of the RV alot. The rear AC which is in the garage never freezes up...no matter big we leave the garage/living mid-door open or not. Kinda odd
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