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Old 06-12-2018, 05:08 PM   #21
Johnnypt63
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I have a 2016 Alpine 3011RE and we have noticed in the last few times out the issue with retracting the slides stop and start they move about 6 to 10 inches then stop. I don’t take my finger off the screen the slide just stops. Manual says the over load to Hyde motor causing ... Anyone heard this or have this issue ??
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Old 06-12-2018, 05:31 PM   #22
ChuckS
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Alpine slide out issue

I would clean the gear packs for each slide, lubricate with dry graphite grease and use synthetic oil in between the gear pack bushings.

Doing this will make your slides smoother, quieter and quicker

https://www.lci1.com/images/support/lipsheet/0003.pdf


Also you may need to do this upgrade to your resettable circuit breakers for the DC line to the hydraulic pump

https://www.lci1.com/assets/content/...ulic_Pumps.pdf
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Old 06-20-2018, 05:44 PM   #23
E Rod
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Thank you all for your suggestions. Tried them all to no avail. Called ASA ELECTRONICS one more time as the previous calls were not helpful. Finally a rep by the name of Tori Lloyd heard me out and read all my notes. Turns out I have the first version of the In Command system. She said there were problems when pressing the button for the hydraulic slide outs it would loose connection. She said they will be replacing my system with the next version at no cost to me . Thank God finally a company that backs their product.
Unfortunately I have been unable to get any help from ASA ELECTRONICS after several attempts to get the rv dealership and them to communicate has failed. The dealership has called several times and left message with Tori and Jennifer but have gone unreturned. It look promising at first I would finally have my In Command issue taken care only to be disappointed. I will keep attempting to hopefully get it resolved.
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Old 06-21-2018, 03:37 AM   #24
ctbruce
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May be time to call ASA directly yourself. You can't get worse help than you already are.
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Old 06-21-2018, 08:12 AM   #25
E Rod
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I've called dealer several times and ASA. dealer says they've called and left messages. I called ASA and it seems they don't return calls
I asked if they would call dealer while I'm on line. They say no , dealer needs to call them. Doesn't end...
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Old 07-01-2018, 02:00 PM   #26
jeffm
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Alpine slide out issues

I have a 2014 Alpine 3720FB and having issues since day 1 with the slide out that has the kitchen table on it. Replaced under warranty and after that replaced after wards 6x. Not sure if anyone else having problems with gears breaking with a slide on the Alpine. The dealer is not much help. If you have had these issues what have you done to help repair it? It's to the point where we are looking for another 5th Wheel that is not the same brand.
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Old 07-11-2018, 07:54 PM   #27
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Update, finally received and installed the new second version of the In Command. Had a near by dealership receive it for me as ASA ELECTRONICS would not send it to me directly. Installed ,tested and operated it myself. About 11/2 hour to replace and run some wire. Now the hydraulic slide outs operate from the touch pad as it was intended to do so.. I left the mechanical switch in place and connected as a bypass for pit stops or as a backup. Helps to get familiarized with your unit and it's components.
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Old 07-12-2018, 07:29 AM   #28
sdetweil
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Originally Posted by jeffm View Post
I have a 2014 Alpine 3720FB and having issues since day 1 with the slide out that has the kitchen table on it. Replaced under warranty and after that replaced after wards 6x. Not sure if anyone else having problems with gears breaking with a slide on the Alpine. The dealer is not much help. If you have had these issues what have you done to help repair it? It's to the point where we are looking for another 5th Wheel that is not the same brand.
I have a 2013 Alpine 3720FB, and have had no problems with the slides.
I have mechanical switches on my unit.
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