Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone Tech Forums > Repairs & Maintenance
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 05-04-2018, 11:22 PM   #1
John&Genny
Senior Member
 
Join Date: Mar 2017
Location: Colbert
Posts: 248
Disco Show Interior Lights

A couple of the interior lights in our 2017 Avalanche are starting to strobe badly and I can't seem to find the direct replacement online anywhere. Attached is a picture showing the lamp with the lens removed. The only model number I can see is LR36513, WYD-9, or 94V-0. From looking at the lamp assembly, I could make out the logo for Command Electronics, who makes a lot of different RV light assemblies. However, I could not find this particular lamp on their web site. My guess is that they custom make these lamps for Keystone, but that's just a guess. Any idea on where I can get replacements?

John

__________________
2017 Avalanche 320RS 5'er
2022 Ford F-350 Lariat Ultimate with 6.7L Diesel
Andersen Ultimate 5th Wheel hitch
John&Genny is offline   Reply With Quote
Old 05-05-2018, 01:34 AM   #2
saltyturtle
Junior Member
 
Join Date: Apr 2013
Location: Stuart, FL
Posts: 27
We have a 2017 3401RS Avalanche and had the same problem. I contacted Command Electronics via phone -- don't try email as they never responded. They were fantastic and sent us replacements for ALL of the lights in our rig (24) even though, at the time, only 3 had gone bad. Since then we have had 5 more go bad so it's good that they sent all of them as I think eventually all will go out. Call 269-679-4011 and ask for Sarah Santas. She was great to deal with. They will want a photo of the bad ones to verify the model. Apparently, they had a bad batch. Good luck and please report back your experience with them.
saltyturtle is offline   Reply With Quote
Old 05-05-2018, 02:17 PM   #3
John&Genny
Senior Member
 
Join Date: Mar 2017
Location: Colbert
Posts: 248
Thanks salty, that’s just the information I needed. I’ll give Sarah a call on Monday or Tuesday to see what we can work out. If Command had a bad batch, I wonder how many other 2017 Keystone owners are going to be making the same forum post
__________________
2017 Avalanche 320RS 5'er
2022 Ford F-350 Lariat Ultimate with 6.7L Diesel
Andersen Ultimate 5th Wheel hitch
John&Genny is offline   Reply With Quote
Old 05-20-2018, 10:57 AM   #4
John&Genny
Senior Member
 
Join Date: Mar 2017
Location: Colbert
Posts: 248
Just a follow-up. Kelli from Command Electronics did reply via email just one or two days after my customer service request. She asked me how many RV lamp assemblies I had (24) and actually sent 28 within just a few days. I guess she wanted to make sure I had some spares in case one of the new ones failed It’s always nice to have a company that has great customer service and I just wish the RV industry would take lessons
__________________
2017 Avalanche 320RS 5'er
2022 Ford F-350 Lariat Ultimate with 6.7L Diesel
Andersen Ultimate 5th Wheel hitch
John&Genny is offline   Reply With Quote
Old 08-05-2018, 03:06 PM   #5
ChuckCousins
Junior Member
 
Join Date: Aug 2018
Location: Sebring
Posts: 2
I have a 2017 Passport Elite 19RB with the same issues. The only difference between my lights and the one in your picture is that mine have a push button on/off switch on the center. I will put a call in to Command Electronics Tomorrow. Thanks for posting the info and the phone number. I've been searching for replacement parts for hours.......
ChuckCousins is offline   Reply With Quote
Old 08-05-2018, 06:10 PM   #6
zoro58
Junior Member
 
Join Date: Jan 2016
Location: sarpy
Posts: 8
My 2016 Alpine has the same lights. Already replaced 13 on my own dime. Ordered through a dealer and received different lights then what were in there.have 2 more failing. Guess Ill give Command a call
zoro58 is offline   Reply With Quote
Old 08-06-2018, 07:59 PM   #7
ChuckCousins
Junior Member
 
Join Date: Aug 2018
Location: Sebring
Posts: 2
Kudos to Command Electronics!!!

I made my call and they will be sending me enough LED's to replace all of them. Great customer service in a world where customer service seems non-existent. Thank you Command Electronics!!!
ChuckCousins is offline   Reply With Quote
Old 08-06-2018, 10:03 PM   #8
John&Genny
Senior Member
 
Join Date: Mar 2017
Location: Colbert
Posts: 248
Yeah, it’s pretty nice when you actually find a company that stands behind their product.
__________________
2017 Avalanche 320RS 5'er
2022 Ford F-350 Lariat Ultimate with 6.7L Diesel
Andersen Ultimate 5th Wheel hitch
John&Genny is offline   Reply With Quote
Old 08-10-2018, 10:31 AM   #9
arch113
Member
 
arch113's Avatar
 
Join Date: Apr 2018
Location: Enid, OK
Posts: 63
I actually emailed them and they responded and sent me a replacement light for one of mine that wasnt working, great customer support.
__________________
2018 Passport Grand Touring 3350BH
2015 GMC Sierra 2500HD Duramax Diesel
arch113 is offline   Reply With Quote
Reply

Tags
light, lights

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 07:00 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.