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09-14-2018, 06:01 AM
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#1
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Member
Join Date: Apr 2016
Location: Franklin, TN
Posts: 33
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Furrion Wireless Observation Camera?
I have a 2018.5 Montana 3921FB with Legacy Package. 5th Wheel came with Furrion Vision 2 Wireless Observation Camera. My Tow Vehicle is a 2016 GMC DenaliHD 3500 DRW LB, CC. I have had my Montana since Jan 18, 2018 and the Furrion Camera works but, display goes on and off while driving. I do have my headlights on when I tow always. I contacted Furrion Support and they are telling me that my problem is that my GMC is equipped with "Lamp Out Sensor" technology through the factory installed 7 pin wiring connector in my bed. Furrion suggested that I buy an adapter from etrailer to place between my truck's 7 pin connector and my Montana's trailer wiring connector to eliminate this "Lamp Out Sensor" problem. Has anyone heard of this and if so did you get this adapter to work for your Furrion Vision 2 Observation Camera? I called GMC Support and they referred me to my dealer for answers, awaiting a call back from dealer now. Thanks in advance for any support and assistance you can provide.
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Tow Vehicle: 2016 GMC DenaliHD 3500 DRW, CC, LB
5th Wheel: 2018 Montana 3921FB
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09-14-2018, 06:30 AM
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#2
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,337
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Well for $16.00 and shipping it might be worth a try.
https://www.etrailer.com/Wiring/Tow-Ready/20142.html
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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09-14-2018, 06:39 AM
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#3
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Member
Join Date: Apr 2016
Location: Franklin, TN
Posts: 33
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Quote:
Originally Posted by chuckster57
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Thanks. I had already ordered this one but, was just curious if anyone else had similar issues.
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Tow Vehicle: 2016 GMC DenaliHD 3500 DRW, CC, LB
5th Wheel: 2018 Montana 3921FB
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09-14-2018, 06:59 AM
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#4
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,337
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We install lots of the Furrion cameras on lots of different vehicles and I haven't seen this issue yet. I am curious if anyone else chimes in. Are you running the Headlights on "AUTO" or "ON"?
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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09-14-2018, 01:30 PM
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#5
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Member
Join Date: Apr 2016
Location: Franklin, TN
Posts: 33
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Quote:
Originally Posted by chuckster57
We install lots of the Furrion cameras on lots of different vehicles and I haven't seen this issue yet. I am curious if anyone else chimes in. Are you running the Headlights on "AUTO" or "ON"?
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I always run the headlights in the On position.
__________________
Tow Vehicle: 2016 GMC DenaliHD 3500 DRW, CC, LB
5th Wheel: 2018 Montana 3921FB
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09-18-2018, 03:04 PM
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#6
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Member
Join Date: Apr 2016
Location: Franklin, TN
Posts: 33
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Quote:
Originally Posted by hardinrob
I have a 2018.5 Montana 3921FB with Legacy Package. 5th Wheel came with Furrion Vision 2 Wireless Observation Camera. My Tow Vehicle is a 2016 GMC DenaliHD 3500 DRW LB, CC. I have had my Montana since Jan 18, 2018 and the Furrion Camera works but, display goes on and off while driving. I do have my headlights on when I tow always. I contacted Furrion Support and they are telling me that my problem is that my GMC is equipped with "Lamp Out Sensor" technology through the factory installed 7 pin wiring connector in my bed. Furrion suggested that I buy an adapter from etrailer to place between my truck's 7 pin connector and my Montana's trailer wiring connector to eliminate this "Lamp Out Sensor" problem. Has anyone heard of this and if so did you get this adapter to work for your Furrion Vision 2 Observation Camera? I called GMC Support and they referred me to my dealer for answers, awaiting a call back from dealer now. Thanks in advance for any support and assistance you can provide.
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UPDATE:
I received my Lamp Out Adapter from vendor via UPS yesterday. I began my journey for Goshen, IN for a Fall Rally. The Observation Camera to my dismay still goes in and out while traveling at highway speed and even when going slower. So for anyone considering purchasing said adapter for a truck 2015 or newer, be advised it may or may not work. I have reached back out to Furrion Support and anxiously await their reply.
__________________
Tow Vehicle: 2016 GMC DenaliHD 3500 DRW, CC, LB
5th Wheel: 2018 Montana 3921FB
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12-16-2018, 04:35 PM
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#7
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Junior Member
Join Date: Jul 2018
Location: NE Wisconsin
Posts: 29
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Hi,
As a technician that troubleshoots a lot of different equipment for a living, I would like to clarify some of the language used in the original posting in an effort to determine just what is happening. Bear with me.
Quote:
Originally Posted by hardinrob View Post
I have a 2018.5 Montana 3921FB with Legacy Package. 5th Wheel came with Furrion Vision 2 Wireless Observation Camera. My Tow Vehicle is a 2016 GMC DenaliHD 3500 DRW LB, CC. I have had my Montana since Jan 18, 2018 and the Furrion Camera works but, display goes on and off while driving.
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-Is the display monitor power or is the screen just "going black". Is there any way to tell the difference? Power LED on/off? What is powering the viewing monitor, a cigarette lighter adapter? Verify the integrity of it's insertion/connections. Is the screen backlight still visible in darkness when the screen is black?
-Is this a camera video signal reception issue? I don't know the Furrion system specifically, but some monitors will show you a black screen if the receiver is not able to interpret the received signal. This could be an RF or interference issue. I think the Furrion Vision 2 system uses a "digital" transmission scheme that is supposed to work up to 100'. These do tend to be more robust to interference that older analog signals, however when they fail, they may fail completely. The result? A black screen.
-Is the camera wired into the running light circuit on the trailer or is it wired into a different circuit? Has anyone checked this wiring? I know this sounds basic, but it's a good place to start. I wish I had a dollar for every poorly fastened crimp connector I've found in RV wiring.
Quote:
I do have my headlights on when I tow always. I contacted Furrion Support and they are telling me that my problem is that my GMC is equipped with "Lamp Out Sensor" technology through the factory installed 7 pin wiring connector in my bed.
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-I have something similar to this in my Ford F-150, and unless there are shorts in the wiring (which shuts down that circuit), I would hope the system would tell you if there is a problem with a specific circuit (right, left tail/turn, etc). Does your trailer have LED tail/turn/marker lights?
-Is there an opportunity to power the camera with a battery temporarily? This may help eliminate some of the questions as to whether it is related to the truck's lighting system.
Quote:
Furrion suggested that I buy an adapter from etrailer to place between my truck's 7 pin connector and my Montana's trailer wiring connector to eliminate this "Lamp Out Sensor" problem. Has anyone heard of this and if so did you get this adapter to work for your Furrion Vision 2 Observation Camera? I called GMC Support and they referred me to my dealer for answers, awaiting a call back from dealer now. Thanks in advance for any support and assistance you can provide.
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Keep us posted with what you learn/find.
packrat
__________________
TT: 2017 2520RL, Twin Trojan T105s, BM-1 Compact, Xantrex SW1000, Curt Roundbar WDH
TV: Mostly stock 2016 Bluejeans F-150 XLT FX4 SCrew 5.0, 6.5' bed...
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12-16-2018, 06:34 PM
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#8
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Senior Member
Join Date: Oct 2012
Location: St. Augustine, Florida
Posts: 196
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I have the same camera system and a 2016 Silverado 3500HD and I have not had any issues with it at all.
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2016 3500HD Silverado Duramax LTZ
2012 Keystone Avalanche 341TG (Sold)
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12-16-2018, 09:06 PM
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#9
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Senior Member
Join Date: May 2015
Location: Rockett, TX
Posts: 481
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I have not had this issue with mine but my camera is powered from power module instead of the running lights (camera stays on as long as battery disconnect is on). Hope you find the problem, I wouldn't tow without it now that I've gotten used to having it.
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Jerry & Debbie
with Fur Babies Sasha & Sam
2018 Alpine 3401RS
2019 Ford F350 SRW
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12-16-2018, 11:00 PM
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#10
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Senior Member
Join Date: Jun 2015
Location: WA
Posts: 384
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Their are two kind my first one I had did this but when I upgrade to another camera it work find.
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12-18-2018, 04:01 AM
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#11
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Member
Join Date: Apr 2016
Location: Franklin, TN
Posts: 33
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In the way of follow-up, I had Furrion Wireless Camera replaced by warranty while at MOC Fall Rally. The new camera works great and has only dropped out one time since my install. Still not sure what was wrong with first unit but, all is good now.
__________________
Tow Vehicle: 2016 GMC DenaliHD 3500 DRW, CC, LB
5th Wheel: 2018 Montana 3921FB
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12-18-2018, 10:05 AM
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#12
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Member
Join Date: Apr 2018
Location: Enid, OK
Posts: 63
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I have a Furrion camera connected to the rig I have in my signature, my screen flickers and goes out a lot too. I think my problem has to do with signal strength. I have re-adjusted the antenna on the camera and installed a bigger one on the monitor, helped a little bit. Going to try to connect a bigger antenna on the camera itself to see if that solves it.
__________________
2018 Passport Grand Touring 3350BH
2015 GMC Sierra 2500HD Duramax Diesel
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12-26-2018, 07:17 AM
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#13
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Member
Join Date: Apr 2018
Location: Enid, OK
Posts: 63
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Quote:
Originally Posted by arch113
I have a Furrion camera connected to the rig I have in my signature, my screen flickers and goes out a lot too. I think my problem has to do with signal strength. I have re-adjusted the antenna on the camera and installed a bigger one on the monitor, helped a little bit. Going to try to connect a bigger antenna on the camera itself to see if that solves it.
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Bigger antenna wouldnt fit on the camera (connector was fine, but space around the camera was blocking it). Have to figure something else out. Is there a wireless booster for the camera?
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2018 Passport Grand Touring 3350BH
2015 GMC Sierra 2500HD Duramax Diesel
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