Quote:
Originally Posted by m&m
#1 The first person I talked seemed confused what to do so ended up with a new person. Repeated my situation. Found nearest dealer 1hr away. Said clearly they were not obligated to help. It was up to them.
#2 If I could get unit to them they would cover warranty work.
#3 Advised to seek local help from camp ground or mobile repair unit.
#4 nothing else they could do for me. I could however submit all paperwork to company.
#5 called recommended dealer. We don't service that area. Did answer questions somewhat.......
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It's funny that sales people here indicate the "nationwide dealer network" associated with the factory warranty. The reality is FAR from that.
It's nice of Keystone to offer to repair it for you if you brought it back to Indiana. Usually that requires an authorization, IMHO.
Grand Design doesn't do this sort of thing to their customers, but they seem to be the exception to the general rule.