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Handysam · 02-04-2012, 09:22 PM

We bought our pop-up and TT both Rockwood products from Tom Raper. The pop-up from the Richmond Indiana location and the TT from the Fairfield Ohio location. The sales people were great. The service was HORRIBLE at both locations. It's a shame because they really need an overhaul in the service area.

Our Keystone Cougar 327RES we purchased from Colerain RV in Cincinnati, and it has been a great experience. We had to drop our 5th wheel off for a few minor warranty issues and amazingly enough it was finished when promised.
All of the personnel at Colerain RV have been so easy to work with.

Lauren

02-04-2012, 09:22 PM	#9
Handysam Senior Member Join Date: Oct 2010 Location: Cincinnati,Oh. Posts: 365	We bought our pop-up and TT both Rockwood products from Tom Raper. The pop-up from the Richmond Indiana location and the TT from the Fairfield Ohio location. The sales people were great. The service was HORRIBLE at both locations. It's a shame because they really need an overhaul in the service area. Our Keystone Cougar 327RES we purchased from Colerain RV in Cincinnati, and it has been a great experience. We had to drop our 5th wheel off for a few minor warranty issues and amazingly enough it was finished when promised. All of the personnel at Colerain RV have been so easy to work with. Lauren __________________ 2007 Dodge 2500 6.7 Megacab CTD 2011 Keystone Cougar 327RES