Quote:
Originally Posted by cougar high country 2013
We have a grand design Soletude 5th wheel. Shortly after we had a leak under the bathroom FL when flushing black tank. Contacted GD. and they didn't hesitate to fix the problem we actually called a Mobile rv and they came to our site and took care of the issue. In the summer another issue came up and once again they didn't hesitate and problem resolved. Great customer service in my opinion.
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The DW and I were very close to buying a GD Reflection 5th wheel because of all the reports we read praising their customer service. The only reason we didn’t is because they didn’t have the floor plan we wanted, and at that time Winnebago had just purchased Grand Design so were a bit leary about that. Unfortunately, their CS seems to be the rare exception rather than the rule in the RV industry.