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Something you might do to help narrow down the possibilities is unplug the trailer and move the slide in a ways and return it. Make sure it operates normally to make sure your battery isn't causing you an issue. I know it seems new but how long it was on the lot, the use it may have seen and if it was fully serviced before you took it are all unknowns. My "new" battery failed within the first year and when I pulled it out of the box to replace it it looked like it had lived a really hard life.....somewhere.
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