[Tinner12002]

I realize this isn't the auto industry but when you have car issues most of us take ours cars to the dealer to fix or find out if the issue can be fixed. I guess I totally don't understand why some here in the RV industry are insistent on calling the manufacturer instead of their dealer and then wonder why they don't get the expected positive response...I would understand if the dealer wasn't taking care of it but people are contacting Keystone first!