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Old 04-11-2018, 06:07 PM   #4
Canonman
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Join Date: May 2016
Location: South Jordan, Utah
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Quote:
Originally Posted by sourdough View Post
I think you're working this backwards. Keystone's point of contact is not you....it's the dealer. Get the info from the dealer on the communications and it will help a lot dealing with Keystone. Here's the way it goes; the dealer is a dealer for Keystone, you are a customer of the dealer. Trying to shortcut the "process" just leads to more confusion and aggravation in my experience. You have to learn "the dance".
Agree 100%
In our case the dealer, by giving us the claim number, tacitly approved us contacting Keystone Customer Service. At the time our service rep at the dealership was out of town so the manufacture liaison person gave us the info we needed to contact Keystone. Some items were approved and others were referred to the item manufacturer (the awning was not covered by Keystone but by Dometic).
I heartily recommend developing a strong relationship with the dealer's service person. They are your best advocate with the manufacturers for getting warranty work done.
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