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Old 09-26-2015, 08:02 PM   #4
therink
Senior Member
 
Join Date: May 2010
Location: Rochester, NY
Posts: 1,605
That is a tough situation. Keystone has no idea how you maintained the rig, what type of roads you rode on, etc. What you need is a good dealer willing to stand behind you. 3 yrs old is 3 yrs old, no matter which manufacturer you are dealing with.
The only recommendation I have is don't let your emotions take over and draft a well constructed letter to provide to the dealer or Keystone for that manner.
If the damage is proven due to manufacturer defect and you can prove you have maintained the rig properly, you probably have a legal leg to stand on but unfortunately may require legal action on your behalf. Please remember that poor quality can at times be the norm in this industry, not just Keystone.
I read your post on rv.net and believe you received similar responses there.
Good luck and please let is know how you make out. BTW photos would be helpful if you can post them.
For what it is worth I have a 13 Sydney and no problems.
__________________
Steve Rinker
Rochester, NY
2013 Outback Sydney 340FBH (12,280 lbs loaded-scale)

2015 GMC Sierra Denali 3500HD, SRW, Duramax, CC, SB (payload 3700)

https://i1109.photobucket.com/albums/...65/340FBH1.jpg
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