Keystone RV Forums - View Single Post - iN-Command / Dometic Furnace Issue

MarkEHansen · 01-13-2019, 07:09 AM

I just took our new 2019 Cougar 26RBSWE in to the dealer for it's initial warranty check-in (where we give the dealer a list of warranty items we've noticed in our first use of the trailer).

I mentioned the iN-Command / Dometic furnace issue and they said unless they can reproduce it, they can't do anything about it. I said they are not likely to reproduce it, as it's just not getting that code around here these days (Sacramento, CA). I didn't think I should have to prove that it fails by taking a camping trip to a cold location only to find that I have no heat and have to cut the trip short.

The owner of the dealership stopped by and said they can run the air conditioner in the trailer overnight - to get the temp in the cabin real cold and then try to run the furnace. Hmmm, I wonder if this will work.

I left the service manager with this request: Just please check with Keystone and if they say our unit is affected, please just replace our board.

We'll see.

01-13-2019, 07:09 AM	#30
MarkEHansen Senior Member Join Date: Oct 2018 Location: Sacramento Posts: 1,005	I just took our new 2019 Cougar 26RBSWE in to the dealer for it's initial warranty check-in (where we give the dealer a list of warranty items we've noticed in our first use of the trailer). I mentioned the iN-Command / Dometic furnace issue and they said unless they can reproduce it, they can't do anything about it. I said they are not likely to reproduce it, as it's just not getting that code around here these days (Sacramento, CA). I didn't think I should have to prove that it fails by taking a camping trip to a cold location only to find that I have no heat and have to cut the trip short. The owner of the dealership stopped by and said they can run the air conditioner in the trailer overnight - to get the temp in the cabin real cold and then try to run the furnace. Hmmm, I wonder if this will work. I left the service manager with this request: Just please check with Keystone and if they say our unit is affected, please just replace our board. We'll see. __________________ 2022 Cedar Creek Champagne 38EL - "Big Bertha" 2019 GMC Sierra 3500 Denali HD 6.6L Duramax TD, CC, 4WD, DRW - "Mr. Beefy"