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The service department contacted me the other day and informed me the unit is assembled and going through the final steps. He then told me that there was no indication in the wall or windows of water damage which I know to be incorrect. I contacted him over the phone and he said there was a little sign of water in the window area and apologized for his email being incorrect. Basically the conversation came to it was ok and nothing could be done to change it. The pictures he sent showed water damage in the wood between the frame and outer wall. I recently spoke to a manager and informed him it was unacceptable to not address the issue that caused the water damage and fix it. He said they will reevaluate the work and get back to me.
I guess we will see what happens next!
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