[JRTJH]

It's been my experience (very limited, fortunately) that when travelling, most dealerships will try to help with catastrophic breakdowns and will offer suggestions for minor irritations. In the case of a broken axle, most will try to get you back on the road, but if you're 1000 miles from home and come in with a list of 5 or 6 minor things like loose trim, burned out bulb, one tail light that's brighter than the other and an off color vent on the lower refrigerator opening, most dealers will tell you they can't help, or they will offer parts for exchange (if in stock) for you to do the work in their parking lot, but most won't put you ahead of their paying customers while you take your family to Disney World for the day. Don't expect that kind of warranty work while travelling.

Where I find most "denial of warranty service" is the local home town dealer who remembers you shopping last summer. When you come in with a "National RV decal" on your new trailer asking for warranty work, most will tell you no or will schedule your work at the bottom of their service. It may be retribution, it may sound mean, but if your shop rate is $150 an hour and Keystone pays $90 an hour for warranty reimbursement, you've got the answer to why most dealers won't absorb a loss in service for some other company to benefit from their loss. In other words, most dealership factor in the probable cost for warranty work in their sales price. They sell units with the expectation that it will "cost them money" to keep the customer happy. They aren't going to give that money to a "non-paying customer" without some careful consideration on how it will benefit them, either in the immediate timeframe or in the future. In other words, they won't do it unless they know it'll be profitable now or when you're ready to buy a new trailer.

Dealers aren't totally corrupt and non-caring, but they aren't in the business to give someone something if there's no expectation that they will make money from the exchange. It's the same with your doctor, your barber, your grocery store and your car wash.