[sourdough]

I'm thinking that a car being in a dealer's lot and being hit by "someone" else (non dealer) brings a lot of variables into the situation possibly relieving the dealer of any responsibility. An RV sitting in a dealership's lot, hit/damaged by said dealership employees removes any 3rd party/trying to shift blame; it's 100% on the dealer.

In this case, the dealer literally "destroyed" a brand new trailer (IMO) due to negligence, lied about it (didn't notify owner), tried to repair while keeping the new purchaser in the dark, then told them they are charging it against their warranty with Keystone. With the no no's this dealership has supposedly committed I wouldn't rule out being able to move to a new unit if you're willing to squeeze them where it hurts.

And yes, this is a 3rd party, he said, she said tale (I'm sorry); maybe the OPs friend can get it worked out to their satisfaction.