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ctbruce · 09-20-2017, 02:40 AM

Just to be fair, I'm not sure where Keystone is responsible for this. The dealer is fixing the problem, Lippert is supplying the part, and Keystone is doing.....what?

I agree 3-4 weeks is excessive and it will not take that long to ship the part, but dealers are backlogged and work them in as they come in. I'm thinking in Florida, the backlog is huge.

If you have plans to camp, you could go ahead and go, and bring the trailer in at the end of season or when the part arrives and they are ready to work on your unit. That at least cuts down on downtime. Good luck with your repairs, I know this is frustrating.

You didn't say if this was the pump or maybe a hose or fitting that was leaking. By any chance is it something that you could fix and eliminate the downtime?

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09-20-2017, 02:40 AM	#2
ctbruce Site Team \| Emeritus Join Date: Dec 2015 Location: Kansas City Posts: 3,878	Just to be fair, I'm not sure where Keystone is responsible for this. The dealer is fixing the problem, Lippert is supplying the part, and Keystone is doing.....what? I agree 3-4 weeks is excessive and it will not take that long to ship the part, but dealers are backlogged and work them in as they come in. I'm thinking in Florida, the backlog is huge. If you have plans to camp, you could go ahead and go, and bring the trailer in at the end of season or when the part arrives and they are ready to work on your unit. That at least cuts down on downtime. Good luck with your repairs, I know this is frustrating. You didn't say if this was the pump or maybe a hose or fitting that was leaking. By any chance is it something that you could fix and eliminate the downtime? Sent from my SAMSUNG-SM-N910A using Tapatalk __________________ Chip Bruce, RPh Kansas City, MO 2016 Impact 312 2017 Silverado 3500HD SRW