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Old 02-17-2018, 10:53 AM   #22
mark1228
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Join Date: Dec 2014
Posts: 65
If it really is going to take 2-8 weeks to fix a toilet this time of year, there is more wrong than we all know. To be fair, I have had many items work at PDI and fail the first time out so it is possible it was not a PDI issue, but it also maybe got missed on PDI which it should not have.

Either way, there is no reason for it to take that long to fix. A good dealer would most likely have the toilet valve in stock and at my store we would have a replacement toilet in stock over 90% of the time. Even if we did not, we get parts 3 times a week. This sounds like an easy fix so there is no reason it should take this long unless there is more to the story than we know.

On edit: In my store getting the salesperson involved would be a great idea. My sales staff does not turn over very often and would bring it to my attention. However as has been mentioned, in the big stores there is a large amount of turnover and it may not help at all.
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