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(Tireman9)
They wash their hands of any responsibility or care for the RV once it leaves the dealer lot.
Not entirely. They can't afford to. Self initiated recall action is hardly ever accompanied with NHTSA monitor penalties.
NHTSA initiated recall actions can be very expensive with very high monitory penalties.
Because of that, Keystone does listen to safety complaints and takes action when warranted.
NOTE: All should keep in mind that a complaint against equipment is not a complaint against Keystone. They may be involved with any recall action but the equipment provider will be paying. You should keep that in mind when your trailer is severely damaged from a catastrophic tire/wheel failure.
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