[jerseyphil]

I purchased 2 MaxxAir vent covers through Amazon.com. One was perfect. The inside screen on the second one had a plastic tab broken.

I sent MaxxAir an email requesting a replacement. Someone replied almost immediately and said they would send a replacement the next day.

True to his word, the replacement came very quickly. I noticed it was sent "Priority Mail". Cost them $5.25 just for postage. Although I'm sure they made good money on the product, it is such a good feeling when a company responds to customers like that.

I am so happy I chose the MaxxAir product and not some unknown alternative. It really pays in the long run.

Phil