Quote:
Originally Posted by sportingrh
Maybe one answer is to make sure as many problem that can be fixed before units sold, also make sure all customers are aware of how th the warranty process works, I wasn't. Just hurry sale then let the buyer deal with it. Looks like customer satisfaction or lack of determines future sales.
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I'd like to see if a scheduling/reservation system could be implemented. If the repairs weren't urgent you could schedule a date to bring the unit in and know the tech would be on the job the following day with repairs being completed and the unit back with the owner in a timely manner.
One of the big issues is waiting for the dealer to evaluate the repairs, refer their findings to the manufacturer and wait for approval. Then parts are ordered. Then shipped. Then received. Then the actual work scheduled. This process takes a couple of weeks at best and now you're in line for the next available agent/tech
