I know it's slightly different situation from yours, but when I picked up my Cougar, it didn't come with the remote. I would have expected the walk through to have it, but the guy didn't mention it, and just assume the guy didn't know about it(otherwise he was very knowledgeable). So, looking through the info, found it included the remote, so when I had to take it back for service, I asked the service department. The guy in the Service department kind of blew it off - said I wouldn't really like the remote, they did provide it, and I think it's great. Now, after I learned to use it, stupidly left it on the bumper of the truck, fell off and cracked the screen, and had to buy another off the internet.
