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fly723 · 05-05-2013, 08:13 AM

Hello All. We purchased a new Fuzion 342 this year. Took delivery Feb 28th and have since had a nightmare experience. Its actually straight out of hell.

1st. 3 days of ownership, our LCI hydraulic system would not function correctly. We took the unit to our dealer, and in front of the service manager 2 of our jacks extended fully, uncommanded. Had we been on the highway when this occurred............

Time to fix, 20 days. Replaced hydraulic solenoid.

2nd. 4 days after the second pick up. March 29th. Hydraulic system failed completely. Slides extended about 2 feet, uncommanded. Leveling system would not operate. Dealer had to send team to us, 100mi away, manually retract the system and tow to dealer.

Time to fix, 19 days. Replaced hydraulic motor.

3rs. 7 days after third pick up. April 26th. Hydraulic system failed completely. While packing up for a short weekend trip, we hooked up the trailer, selected auto retract. Rear left jack stuck about 3" off the ground, then the hydraulic motor geared down, and nearly caught fire. Smoke was coming out of the bottom of the hydraulic bay.

We now sit, with a trailer that has had 3 hydraulic failures in less than 9 weeks of ownership. We were told by our dealer to not expect support from Keystone, as LCI is the manufacturer of the hydraulic system. If I buy a Ford truck, and the alternator failes, does Ford say too bad, we didnt manufacture this part? No.

We are also told by our dealer that this type of "new delivery" issues were commonplace. If our math is correct, our dealer sells approx 80 units avg per month. If each new delivery is expected to be in service 66% of the time during the first 70 days, then the back log to service should be roughly 600 trailers, and increasing each week. This CANNOT be common nor expected when purchasing a $60k trailer.

I am at a loss as to what recourse we have. Our dealer is assisting us, but obviously not competent enough to fix the issue.

We have retained an attorney and plan on filing against both our dealer and Keystone. Does anyone have any thoughts?

05-05-2013, 08:13 AM	#1
fly723 Junior Member Join Date: Mar 2013 Location: Westminster CO Posts: 9	New Fuzion Owner=Nightmare Hello All. We purchased a new Fuzion 342 this year. Took delivery Feb 28th and have since had a nightmare experience. Its actually straight out of hell. 1st. 3 days of ownership, our LCI hydraulic system would not function correctly. We took the unit to our dealer, and in front of the service manager 2 of our jacks extended fully, uncommanded. Had we been on the highway when this occurred............ Time to fix, 20 days. Replaced hydraulic solenoid. 2nd. 4 days after the second pick up. March 29th. Hydraulic system failed completely. Slides extended about 2 feet, uncommanded. Leveling system would not operate. Dealer had to send team to us, 100mi away, manually retract the system and tow to dealer. Time to fix, 19 days. Replaced hydraulic motor. 3rs. 7 days after third pick up. April 26th. Hydraulic system failed completely. While packing up for a short weekend trip, we hooked up the trailer, selected auto retract. Rear left jack stuck about 3" off the ground, then the hydraulic motor geared down, and nearly caught fire. Smoke was coming out of the bottom of the hydraulic bay. We now sit, with a trailer that has had 3 hydraulic failures in less than 9 weeks of ownership. We were told by our dealer to not expect support from Keystone, as LCI is the manufacturer of the hydraulic system. If I buy a Ford truck, and the alternator failes, does Ford say too bad, we didnt manufacture this part? No. We are also told by our dealer that this type of "new delivery" issues were commonplace. If our math is correct, our dealer sells approx 80 units avg per month. If each new delivery is expected to be in service 66% of the time during the first 70 days, then the back log to service should be roughly 600 trailers, and increasing each week. This CANNOT be common nor expected when purchasing a $60k trailer. I am at a loss as to what recourse we have. Our dealer is assisting us, but obviously not competent enough to fix the issue. We have retained an attorney and plan on filing against both our dealer and Keystone. Does anyone have any thoughts?