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MsKitty76- I suggest you go to Home Dep@t or your favorite home improvement store or even the king of online retailers that is a rain forrest in Brazil and order an inspection scope. I have the one made by Rigid but there are a lot out there that are less expensive than the Rigid and even Harb@r Freight has some inexpensive ones. Then take that scope and put the camera end down through the toilet and see what's down there. It may not be pretty, but if your question is "Why aren't they getting anything..." then this will help you better understand what's going on. If you put that scope down the tank and it's as clean as the day you bought it, then your Honey-suckers poo guys are wrong in telling you they aren't getting anything and the Travel Texan is right in saying that big truck can't really tell. If you put that scope down your tank and your tank looks like a mud bog and something may jump up and snatch the scope and your hand with it, then everybody here is right in saying you're not using enough water - and don't tell us about any poo monsters that snatch the scope because that would just be disturbing!
But without being able to put "eyes-on" the inside of that tank, you're really shooting in the dark. If you don't want to spend the money on the scope- then take everyone's advice here and use A LOT of water (a gallon of water at least if not two) when flushing solids and know that when they suck it out, there won't be any poo-monsters lurking in your tank!
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