[SoGaDually]

From what your saying I'm pretty sure you need to replace your touch pad. The touch pads are made to be user friendly, the service guys are just blowing smoke. A sensitive touch pad is a bad touch bad. I had to replace mine and it's real simple to do.
Not knowing make your leveling system. Our is made by Lippert, Lippert has a good customer service that you can talk. You might want to call who ever makes yours leveling system and has a conversation with them.