Keystone RV Forums - View Single Post - Suggestions on dealing with Keystone Warranty?

**chuckster57** · 09-09-2019, 12:35 PM

Welcome to the forum!

Sorry it has to be under these circumstances. How the warranty claim is written by the tech/dealer can have an effect on the factory authorizing/denying the claim.

I’m not on anybody’s “side” but I will say I’ve seen this before with other brands and the answer was, as long as the roof isn’t leaking there isn’t a problem. Cosmetics and functionality are different and the factories like to use that terminology.

It’s getting harder by the month to get stuff authorized and that’s across the board. Keep your cool, keep sending pictures and requests for repair. I truly wish you the best and hope you get this resolved in a satisfactory manner.

09-09-2019, 12:35 PM	#2
chuckster57 Site Team Join Date: Jul 2014 Location: Modesto Posts: 20,325	Welcome to the forum! Sorry it has to be under these circumstances. How the warranty claim is written by the tech/dealer can have an effect on the factory authorizing/denying the claim. I’m not on anybody’s “side” but I will say I’ve seen this before with other brands and the answer was, as long as the roof isn’t leaking there isn’t a problem. Cosmetics and functionality are different and the factories like to use that terminology. It’s getting harder by the month to get stuff authorized and that’s across the board. Keep your cool, keep sending pictures and requests for repair. I truly wish you the best and hope you get this resolved in a satisfactory manner. __________________ 2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel. Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS. Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.