Quote:
Originally Posted by miaoreo
Wow the horror stories just don't end, do they? I guess it just shows how bad customer service has gotten, not only in the RV world but in all aspects of business...
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It not only emphasizes how bad customer service has gotten, but, as is mentioned on the forum repeatedly, how very important it is to make sure you have a stand up dealer before you buy from them or take something in for service.
I know many folks prefer mom and pop dealerships, and, if you know them, or have done your research on them, they may be just stellar. But if they aren't, as the example above shows, you are at the complete mercy of one individual; so you better get it right the first time. I prefer a larger chain so that my options do not run out at the front desk.