Make sure you downloaded the right app. I had a similar issue while doing my PDI and the sale person had no clue what was wrong, turns out I downloaded the wrong version.
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2019 Cougar 5th Wheel 368MBI
2018 Ram 6.4L Hemi 3500HD 4x4 w/4.10
2022 Ram 6.7L Cummins HO 3500 DRW on order
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