[JRTJH]

We purchased our Springdale fifth wheel from CW at Houghton Lake, MI in 2010. They went the "extra mile" with everything related to the warranty and, when the tree fell on our trailer destroying the roof, they repaired it within the insurance estimate, on time and with no problems found after the repair.

I would say that CW, Houghton Lake is an "exceptional" CW facilitiy. There are a number of members who have had "just the opposite" experiences at other CW facilities around the country.

So, I'd say that it's not really CW that needs to respond to your problems, but the service "leadership" at the local CW facility. If they do, they also will be providing "exceptional" service to you. If they "ignore your issues", then it's apparent that they fall into that "other category".

Just as people have "personality and moods" so do dealerships. How you interact with them and how they respond depends on much more than "just reporting a warranty issue".

Work with your dealership, try to understand their limitations and give them time to get a repair plan formulated. Remember, your warranty is not a CW warranty, it's a Keystone warranty. CW most likely will not "find a local carpenter to manufacture, stain and provide replacement cabinet doors" unless that's what Keystone tells them to do. Don't be too quick to blame CW for not fixing your trailer while they are working with (and waiting for) Keystone to authorize the repair and tell CW what they will pay to fix/what they will not pay to fix.