I have a 2017 Alpine 3660 FL. I too was having trouble with the IN COMMAND . i did several things but the most important are make sure your battery ( ies) are fully charged. Second, I called ASA and the they replaced my In COMMAND with the new hard wired one vs the bluetooth. I worked with a local dealer to receive it for me and i replaced it myself. Third, i added a mechanical back up switch in my panel. I downloaded the schematic off the internet. Since then no more issues plus it saved me a trip and waiting for months if dealer would had done it.
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