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What comes to mind:
1. Batteries in remote?
2. Power to unit. The fact that neither motor works sounds like a fuse, or mouse damage to me.
Good Luck,
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Pull Toy
Steve & Jan, Ava & Emma (Mini Schnauzers):
2016 F350 Lariat 4X4 Powerstroke CC/SB "PULLTOY V"
2013 Alpine 3535RE "MAGIC CARPET IV"
Proud Navy Vet! 
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