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Old 01-16-2020, 06:59 AM   #2
JRTJH
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Join Date: Mar 2011
Location: Gaylord
Posts: 26,996
There are several "administrative issues" with the Cougar recall".

First, on the Keystone website and the recall letter, they list the brand as COUGAR (not Cougar Half Ton) and on the Cougar Half Ton recalls, there is no mention of the recall.

Second, the notification letter does address the Cougar Half Ton models by floorplan designation, involving the appropriate brand, not the Cougar brand.

Third, the serial number list of affected units ranges from LV50322 - LV503996. Apparently there is a missing number in the beginning of the list or an added number at the end of the list. Should it be LV50322X - LV503996 or LV50322 - LV50399_ ???

As for what the recall entails, apparently Keystone "may have" misconnected the positive and negative terminals on a component. Which component? That's not identified in the recall notice.

There should be a brand, model, series identification label and an owner's manual/installation manual for the solar equipment included in the owner's packet that came with the trailer. That installation manual "should" provide all the information necessary to verify the proper connections and, if you're relatively handy with electrical connections, it should be easy to verify if yours is connected properly.

Based on previous recalls, I doubt that Keystone or the dealership will "send you the information to do it yourself". The recall action is really a CYA for them so they can document, by serial number, which trailers they "personally inspected and repaired" for legal purposes. To report, "We allowed the customer (with no training) to do his own inspection" would completely negate the validation of the recall responsibility. So don't expect Keystone or the dealer to "work with you to do it yourself"... That won't happen.

You may find a Keystone dealer closer that can work you in for the recall??? Sometimes dealerships that won't do warranty work on units they didn't sell will do recall repairs on those units. So, if there's a Keystone dealer closer, they may accommodate you.

At any rate, have you contacted the dealer and/or Keystone to discuss your situation? While they likely won't let you do it, they may have some solution that will get it done without the long tow to a distant dealership.

In past recalls, the need for Keystone to have their representatives inspect and document the repair has not been transferred to the owner's responsibility. I wouldn't expect them to transfer a safety related inspection/repair to anyone other than their own "properly trained technician".
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