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Old 05-10-2018, 12:36 PM   #2
chuckster57
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Join Date: Jul 2014
Location: Modesto
Posts: 20,235
Sorry you feel that way, but I can assure you Keystone isn’t the only ones that make you jump through hoops. I hope you don’t have a Norcold refer and it quits working....just sayin.

How the issue is described and the supporting documentation is important, and even then the warranty person at the factory may have NO CLUE what your talking about. It may not be Keystone, but the person the tech is dealing with. It can be difficult sometimes to convey what your talking about without a bunch of pictures. BTDT.

I’m not trying to defend Keystone, but I’m trying to help you understand that the employee handling the claim may not “see” what your looking at or understand everything about every system in today’s RVs. What’s obvious to us techs isn’t to the guy/girl looking at pictures. That’s why it’s important to take lots of pics and write a detailed description.
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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