[K_N_L]

Technical problems / issues aside, document every call you make and keep notes of dates, names and what was said. As in every large company there are those who can get things done and those who just pass tickets / calls on to the next person. I've spoke with both Keystone, my dealer and their service reps, and a few equipment manufacturers more than than I care to mention in my first year with this camper. But having just got my dead reefer repaired @ n/c while it died on Friday the 13th, one day before the warranty expired both the manufacturer and Keystone the dealer did take care of the problem(s). I hope you have success in getting the issues addressed but I concur with you that the QC management needs to be overhauled.