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foldbak · 06-25-2018, 06:16 AM

I appreciate everyone's response and advice. I was a heavy equipment service manager and I completely how the system works. The fact is the claim is only as good as the service manager. However I also know that the manufacturer warranty department is trained to minimize payout to maximize profit. Biz 101!

FACT:

Standing water in two window channels after a heavy rain
Warranty was submitted to dealer with pictures
Dealer pressure tested the trailer with a Seal Tech positive pressure device. Soap solution is sprayed around every opening.
7 windows failed around the window FACTORY seal. Indicating a bad run of windows or improper installation.

Warranty denied? Wrong answer from Keystone as far as I'm concerned. I purchased this NEW trailer because my old trailer leaked and had severe water damage. So far I'm not impressed with the build quality or warranty. I posted another thread here with my first set of warranty issues. That was a battle in it's self.

At the end of the day the problem starts at the manufacture. If the quality control was better and the assembly process was controlled we wouldn't be here.

06-25-2018, 06:16 AM	#11
foldbak Senior Member Join Date: Dec 2017 Location: Shingle Springs Posts: 338	I appreciate everyone's response and advice. I was a heavy equipment service manager and I completely how the system works. The fact is the claim is only as good as the service manager. However I also know that the manufacturer warranty department is trained to minimize payout to maximize profit. Biz 101! FACT: Standing water in two window channels after a heavy rain Warranty was submitted to dealer with pictures Dealer pressure tested the trailer with a Seal Tech positive pressure device. Soap solution is sprayed around every opening. 7 windows failed around the window FACTORY seal. Indicating a bad run of windows or improper installation. Warranty denied? Wrong answer from Keystone as far as I'm concerned. I purchased this NEW trailer because my old trailer leaked and had severe water damage. So far I'm not impressed with the build quality or warranty. I posted another thread here with my first set of warranty issues. That was a battle in it's self. At the end of the day the problem starts at the manufacture. If the quality control was better and the assembly process was controlled we wouldn't be here.