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jertour · 04-12-2018, 05:27 AM

This is the story, we pick are 5th wheel up last April within a month the outdoor kitchen had mold everywhere and some on the back side of the kitchen inside. Took it in dealer replaced all that needed to be replaced.
I asked the service rep what they did to stop the water leak was told they replaced large door on kitchen, more mold by September. I fixed the leak myself.
Called Keystone and ask if door had been replaced they said yes it had.
Just took it back in to the dealer for different service and asked different service rep about the door he said there was no record of replacing the door in there system. I know how the game is played and sometimes you need to play the game to your advantage (check dealer with Company) 1st time dealer said door replaced and Company said the door was replaced the 2nd time dealer said no record of replacing the door. I have found some on this forum do not read the question all i asked was if anyone had gotten record of service from Keystone. Thanks to all that replied.

04-12-2018, 05:27 AM	#7
jertour Junior Member Join Date: Apr 2017 Location: West Central Indiana Posts: 29	Keystone This is the story, we pick are 5th wheel up last April within a month the outdoor kitchen had mold everywhere and some on the back side of the kitchen inside. Took it in dealer replaced all that needed to be replaced. I asked the service rep what they did to stop the water leak was told they replaced large door on kitchen, more mold by September. I fixed the leak myself. Called Keystone and ask if door had been replaced they said yes it had. Just took it back in to the dealer for different service and asked different service rep about the door he said there was no record of replacing the door in there system. I know how the game is played and sometimes you need to play the game to your advantage (check dealer with Company) 1st time dealer said door replaced and Company said the door was replaced the 2nd time dealer said no record of replacing the door. I have found some on this forum do not read the question all i asked was if anyone had gotten record of service from Keystone. Thanks to all that replied.