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I am a tech at an RV dealership and I can assure you that time frame is about right.
There is a "process" that has to be followed in order to get paid. Keystone isn't any different from other manufacturers.
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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