I had the very same issue with Adventure. The container looked ok but the unit was damaged more than yours. Since I didn't find this out until I took it out on the roof of my camper and I had already removed the roof vent. I installed it and it works fine. I received the $50 credit and a new shroud from Adventure. But they were unwilling to work anything else out. If I hadn't installed it, I would have sent it back.