[German Shepherd Guy]

John: your reply is spot on. Kurbach, in my short time on this list I have come to really respect the opinions of the senior members. I think John's reasoned, calm voice is the way to go. Through your dealer. Seems like they are the ones should be arranging things for you with Keystone, and a calm, but persistent approach, with the e-mail back up outlining what was said will have the best chance of getting the job done. The combine thoughts here are for you to have a good resolution. Please keep us informed. Good luck.