[JRTJH]

First of all, Welcome to the forum. We are a group of Keystone owners and "wanna-bee's" that spend time on the internet asking/answering questions, trying to help each other and "noobies" who join the group. None of us "work for Keystone", Keystone doesn't monitor this forum, in the past 6 years, Keystone has never answered any question or made any comment on this forum. Nobody that works for or that is associated with Keystone is a member (as far as I know and I've got access to all of that kind of information).

So, what you'll get here is support, suggestions and experiences from members who have had dealings with Keystone and various dealerships throughout North America. Keep in mind that what happens at one dealership may well not ever happen at another dealership, even if they are both in the same town. Each dealership is independent and does not "answer to Keystone" but rather is a "sales/service agent" that sells/services Keystone trailers. When you contact Keystone, their first recommendation is to tell you that you need to contact "YOUR" dealer and report the problem. While Goshen's customer service agent will smile, offer empathy, tell you he understands your problem, he is not in any position to offer a resolution. That must be reported to the factory by the dealership.

There are several threads on the forum addressing similar issues. Some members report that Keystone refused to help them, others report that Keystone offered to buy back their trailer and trade them into another unit. Most fall somewhere between those two extremes. Where you'll "fit" ??? That's anybody's guess, because none of us here have the facts (all the facts) about what happened, how long you've had your trailer, past maintenance, when the problem was reported, what has been done to the trailer, how it was reported to Keystone (if they said you wrecked it, you'll get a totally different response than if they report it as a factory defect).... In other words, what they tell Keystone is more important than anything else, and Keystone will respond based on the dealer's assessment of what happened, what needs repair and how much (if any) the factory will assist.

Your best bet at this point is to contact the dealership, discuss the problems, and work with them to obtain Keystone's help in resolving your problem. You won't resolve anything by demanding things on the phone either with the dealer or with Keystone. Cooperative discussion, understanding, good communications and keeping written records of everything that's said, done, promised or denied will help you through with a positive result.

As for money, value, $8700 vs 9300 vs 11300 doesn't mean much by itself other than being a number. What you paid, the current value, depreciation and the balance on your loan, when compared to any "offers" will help you determine whether it's a fair offer or an unfair one.

What has your dealership done to help you and what are their current recommendations?