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It is where I purchased the trailer... I will probably have to contact Keystone myself. I reported this problem to them in November 2018. They had no idea what my 2019 Cougar 29BHS had for components on it. Had no clue on what to tell me to check other than voltage. I got all the information on this problem and solution form this forum.
Does any body have a phone number for Keystone? You can PM me.
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