[tomd]

Well I paid the service department a surprise visit for progress report of fixing my toilet drain valve. They agreed black valve was bad; Keystone approved a valve replacement. So I called keystone to get fast shipping, they told me dealer has to place the order directly with manufacturer, and that all was approved but not expedited shipping. [My guess is order was still not placed by dealer yet either]. By the time I found my service manager, he had located the valve in the store; said it was a big project and it should be done in a week. Will see if done this week now. Time line:
2 weeks to get ok to inspect & to find bad valve; 6 days to get Keystone approval to replace it; 2 days to get a valve; 1 week to install it(maybe).