Our original door lock/handle assembly broke late last year after five years of full time use. I replaced it with a new one, and it isn't rocket science to remove the old one and install the new one. Sounds like the dealer is jerking your chain trying to get some labor charges out of you. I would be buying a different brand assembly than the one you've been using.
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Bob & Becky
2012 3402 Montana
2012 Chevy 2500HD D/A CC
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