[JRTJH]

Do a forum search for "Lifetime Warranty". There are several extensive threads that discuss the pros and cons of the "aftermarket lifetime warranty". There is NO Keystone lifetime warranty. Whoever told you that Keystone had to "make the determination at the time of the claim" is blowing smoke. Keystone has NEVER offered a lifetime warranty on their trailers.

Essentially, the "aftermarket lifetime warranty" is a service center profit generation scheme (cash cow) for the dealership. ALL maintenance, ALL winterization, ALL de-winterization, ALL inspections MUST be accomplished by the dealer and they MUST be documented with the parent company. Any item that is not properly documented, recorded and approved by the parent company will void the warranty.

If you have the trailer, read the lifetime warranty document. If you have not yet purchased the trailer, ask for a copy of the document and read the requirements and exclusions. It will open your eyes to just who benefits from the warranty. Hint: It ain't the trailer owner......