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Showing results 1 to 12 of 12
Search took 0.00 seconds. Search: Posts Made By: Alanfray
Forum: Repairs & Maintenance 01-11-2018, 12:43 PM
Replies: 35
Views: 23,632
Posted By Alanfray
My faith in good customer service has been...

My faith in good customer service has been restored, at least with CW in Columbia, SC. Happy camping y’all?!
Forum: Repairs & Maintenance 01-11-2018, 12:04 PM
Replies: 35
Views: 23,632
Posted By Alanfray
GREAT UPDATE!! The service manager at Camping...

GREAT UPDATE!! The service manager at Camping World in Columbia just called and he convinced Keystone to cover a brand new roof under manufacturer warranty. He said I should have my unit back...
Forum: Repairs & Maintenance 01-08-2018, 06:19 PM
Replies: 35
Views: 23,632
Posted By Alanfray
UPDATE! Camping World Service Manager from...

UPDATE! Camping World Service Manager from Columbia SC contacted me and asked about going and picking my camper up from Camping World in Charleston. He said he thought he could help me. He went...
Forum: Repairs & Maintenance 12-17-2017, 07:08 AM
Replies: 35
Views: 23,632
Posted By Alanfray
The service manager from camping world in...

The service manager from camping world in Columbia SC contacted me and said he felt he could help. He said he didn't know what was going on with the service folks at CW in Charleston SC, He went and...
Forum: Repairs & Maintenance 12-11-2017, 07:31 AM
Replies: 35
Views: 23,632
Posted By Alanfray
Camping World service dept manager sent the video...

Camping World service dept manager sent the video to Keystone's service advisor and they have still denied the warranty claim. The email from the service advisor states "KRV wouldn't replace the...
Forum: Repairs & Maintenance 12-10-2017, 07:43 PM
Replies: 35
Views: 23,632
Posted By Alanfray
I hoping the BBB will be successful and an...

I hoping the BBB will be successful and an attorney will not be required. My TT has been in the shop longer than in my yard. I wonder how my insurance company would feel if they knew the issues with...
Forum: Repairs & Maintenance 12-10-2017, 05:07 PM
Replies: 35
Views: 23,632
Posted By Alanfray
As of last Friday Keystone RV stated they will...

As of last Friday Keystone RV stated they will not replace my roof. They will only put vent caps over where ther screws are. Camping World said they would put RV tape over the spots. NOT...
Forum: Repairs & Maintenance 12-03-2017, 07:36 PM
Replies: 35
Views: 23,632
Posted By Alanfray
I will definitely post the outcome on here.

I will definitely post the outcome on here.
Forum: Repairs & Maintenance 12-03-2017, 06:26 PM
Replies: 35
Views: 23,632
Posted By Alanfray
Thanks Mike and I don't plan on settling. I want...

Thanks Mike and I don't plan on settling. I want my roof replaced definitely not patched. Their customer service was horrible to deal with.
Forum: Repairs & Maintenance 12-03-2017, 06:24 PM
Replies: 35
Views: 23,632
Posted By Alanfray
Thanks. It is under warranty as I bought it in...

Thanks. It is under warranty as I bought it in July this year. It's been in the shop longer than in my yard...not very happy with Keystone
Forum: Repairs & Maintenance 12-02-2017, 05:15 PM
Replies: 35
Views: 23,632
Posted By Alanfray
I didn't and was not given the chance. I felt...

I didn't and was not given the chance. I felt like cattle being pushed through. As in the video, I found the problems less than two months after purchasing it. Well within warranty.
Forum: Repairs & Maintenance 12-02-2017, 11:35 AM
Replies: 35
Views: 23,632
Posted By Alanfray
Roof issues on my 2018 Coleman/Keystone 295QBS

Please take a look at this video in the link below. . I'm not having luck getting Keystone to fix my roof correctly. They only want to put vent caps over the areas where the screws are sticking up...
Showing results 1 to 12 of 12

 
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